Manager, Operations

American Water • Jefferson City, MO

11d • Onsite

About The Position

American Water is seeking a Manager, Operations in Jefferson City, Missouri. The role directs the day-to-day management, development, and operation of water and/or wastewater production and treatment, distribution, and metering operations. The manager oversees local construction, operations, and maintenance within budget limitations; ensures regulatory compliance and operational integrity; and develops cost-effective solutions that meet customer expectations and technical requirements. The role also supports business development, reporting and planning, employee development, effective communication, and collaboration to manage operational risks and respond to changing business environments. Local and occasional regional travel is required.

Requirements

• At least four years of supervisory experience in water works or a related field.
• Bachelor’s degree or equivalent experience.
• Knowledge of the regulated water/wastewater business in the region and regulations affecting the business, as well as applicable water/wastewater requirements and trends.
• Knowledge of company policies and procedures, management theories, practices, and trends, and expert knowledge of process and operational areas.
• Valid driver’s license.

Nice To Haves

• State license preferred.
• Training in Safety Certification preferred.

Responsibilities

• Prepare and control local construction, operations, and maintenance within established budget limitations.
• Establish and manage relationships with political, civic, and other key stakeholders in the area of responsibility.
• Interface with regulatory entities and represent company positions in regulatory proceedings and hearings.
• Ensure local water and/or wastewater operations meet required standards and regulatory targets.
• Manage implementation of standards, targets, policies, and plans to support operational efficiency, effectiveness, and profitability.
• Maintain operational integrity, including quality, environmental, reliability, health, safety, and security requirements.
• Develop and direct cost-effective solutions that meet customer expectations and technical requirements, and encourage best practices and innovation.
• Implement effective reporting processes and provide the Superintendent with analysis and information for reports, budgets, and business plans.
• Coach and develop employees, including encouraging idea generation.
• Support Directors and local operational managers in developing and implementing effective people-management practices and deploying resources appropriately.
• Reinforce the importance of developing a diverse workforce.
• Support Business Development with operational analysis, pricing, and integration of water and wastewater business opportunities in regulated and non-regulated markets.
• Collaborate with functional leads to mitigate business risks, including work-order completion and unaccounted-for water.
• Implement effective communications throughout operations and provide leadership that supports flexibility in changing business environments.
• Listen, provide constructive feedback, foster an open and honest work environment, and share relevant knowledge and information with colleagues.

Benefits

• Competitive salary.
• Health benefits package.
• Benefits focused on health and wellness, emotional well-being, and savings for current and future goals.
• Opportunities to develop, grow, and evolve a career.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager