Manager, Operations

Conectiv Supply Chain Solutions, Inc.•Memphis, TN

17d

About The Position

The Manager, Operations oversees the people and processes in the Shipping department to ensure timely, accurate, and secure shipping and distribution of products to customers. The role owns departmental safety, quality, productivity, and customer experience while planning and implementing shipping strategy, establishing and presenting shipping KPIs, and leading continuous improvement. It includes strategic planning and forecasting, performance assessment, problem solving, labor balancing, and staffing decisions. The manager develops salaried supervisors, shares best practices across shifts and the network, and addresses shipping issues promptly. The position operates in a warehouse floor environment and routinely uses standard office equipment. The role leads 2–5 frontline salaried supervisors, depending on location, and 100–300 hourly associates within the Fulfillment Center. Travel is indicated as expected, though the posting does not specify whether travel is required or not.

Requirements

At least 2 years of experience in a warehouse or shipping facility.
At least 1 year of experience in a leadership role.
Working knowledge of shipping software used to handle shipping activities.
Experience building and maintaining professional relationships with relevant internal and external stakeholders.
Proficiency in analytical thinking, organizational and time management, written, verbal and interpersonal skills, and decision making.
High school diploma/GED, associate degree, bachelor's degree, MBA/MS, Ph.D., or an equivalent combination of education and experience.

Responsibilities

Oversee shipping processes and staff to ensure timely, accurate, and secure distribution of products.
Plan and implement the overall shipping strategy.
Set, prepare, and present shipping KPIs.
Own safety, quality, productivity, and customer experience in the department.
Conduct strategic planning and forecasting, performance assessments, complex problem solving, labor balancing, and daily, weekly, and monthly staffing determination.
Mentor, train, and develop salaried supervisors for career progression.
Develop and share best practices across shifts and the network.
Identify shipping issues and implement solutions in a timely manner.
Drive process improvements and motivate staff in a deadline-driven environment.
Lead and manage 2–5 frontline salaried supervisors, depending on location, and 100–300 hourly associates within the Fulfillment Center.
Perform shipping-related tasks such as packaging and verifying shipping contents.