Manager, Operations

DP World•Carlisle, PA

12d

About The Position

The Operations Manager, based in Carlisle, Pennsylvania, plans, directs, and coordinates facility operations. The role focuses on improving performance, productivity, and efficiency through effective methods and strategies. The position manages daily logistics operations and customer coordination, monitors results against targets, and takes or escalates corrective action as appropriate. It also provides leadership to Warehouse Managers and/or the team, enforces company standards, and helps address operational disruptions and improve processes. The role is part of DP World, an international organization focused on global trade and end-to-end supply chain solutions.

Requirements

Progressive experience performing professional-level operational and plant management duties, preferably in the automotive or logistics industry.
Ability to read, analyze, and interpret complex documents and respond effectively to sensitive inquiries or complaints.
Ability to write documents using original or innovative techniques or style.
Ability to make effective and persuasive presentations on controversial or complex topics to top management and customers.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret a wide variety of technical instructions in mathematical or diagram form and deal with abstract and concrete variables.
Proficient personal computer skills, including electronic mail, record keeping, routine database activity, word processing, spreadsheets, and graphics.

Nice To Haves

Bachelor’s degree in business, engineering, or a related field.

Responsibilities

Manage the daily activities of a logistics operation to maximize commodity scheduling and delivery to the customer.
Coordinate with customers to support scheduling and schedule adherence, provide input on local conditions, identify needs, and receive direction on real-time staffing increases or decreases.
Enact contingency plans and direct or escalate activities during system problems, disasters, and other issues.
Identify potential problems, troubleshoot and escalate issues to local and senior management, and participate in post-mortem analyses to inform future process improvements.
Review ongoing performance results against targets and take corrective measures with authorization, escalating as needed.
Provide effective leadership to Warehouse Managers and/or the team, enforce company standards, and act as a role model.
Perform other duties as assigned.