Manager, Operations

WellDyne • Lakeland, FL

9d

About The Position

We are seeking a highly motivated and experienced Manager of Operations to join the team in Lakeland, Florida. This role oversees daily operations, ensures efficiency, and drives continuous improvement across departments. The ideal candidate leads hiring, training, coaching, and operational performance while collaborating across teams and ensuring compliance with company policies, safety regulations, and industry standards.

The position is based in a typical office environment and involves prolonged sitting at a computer, along with using standard office, computer, and phone equipment. Occasional high stress may occur when dealing with customers or clients, and some travel may be required.

Requirements

• Proven experience in operations management or a related field.
• Strong skills in hiring, training, and coaching employees.
• Excellent leadership and interpersonal skills.
• Ability to analyze data and make informed decisions.
• Exceptional organizational and problem-solving abilities.
• Effective verbal and written communication skills.
• High school diploma or equivalent.
• At least 3 years of experience in healthcare, call center, copay assistance, or a pharmacy-related environment.
• At least 2 years of supervisory experience in a pharmacy or healthcare-related field.
• Knowledge and abilities in operational leadership, compliance and quality management, performance coaching and accountability, process improvement and efficiency, and relationship management and communication.

Nice To Haves

• College degree preferred.
• Florida Registered Pharmacy Technician License in good standing preferred.

Responsibilities

• Manage and oversee daily operational activities to ensure smooth and efficient processes.
• Lead hiring efforts to attract and retain talent aligned with company values and goals.
• Develop and implement training programs to enhance employee skills and knowledge.
• Provide ongoing coaching and mentorship to support professional growth and improve performance.
• Collaborate with cross-functional teams to identify operational challenges and develop solutions.
• Monitor key performance indicators and implement strategies to achieve operational targets.
• Oversee vendor performance for outsourced job functions.
• Ensure compliance with company policies, safety regulations, and industry standards.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED