Manager, Operations

Ardmore Career•Lanham, MD

About The Position

The Operations Manager provides strategic and operational support to the Associate Executive Director to promote efficient organizational performance. The role oversees day-to-day operational functions, manages key projects, and serves as a liaison between the Associate Executive Director and internal departments. The Operations Manager advances initiatives to improve workflows, operational efficiency, and service delivery, while supporting execution of the organization’s strategic priorities. The position coordinates responsibilities related to the Associate Executive Director’s workload, calendar, travel, communications, presentations, and representation at internal meetings. It requires strong planning, organization, time management, written and oral communication, discretion, adaptability, flexibility, and professional judgment while balancing competing priorities in a fast-paced professional environment. The role supports the organization’s mission of providing quality support services and respecting the choices and opportunities of people with intellectual and developmental disabilities. The Operations Manager also oversees front desk operations and manages the Office Manager’s work and performance, providing guidance, support, and development feedback. The role coordinates and provides front desk coverage when necessary. Salary: $73,000.

Requirements

Bachelor’s degree preferred.
3–5 years of experience supporting C-suite executives.
4 years of experience using MS Office Suite, collaboration tools, and project management software or platforms.
Discretion and professionalism, with sound judgment in handling sensitive information.
Proactive, solution-oriented, and adaptable approach.
Professional demeanor and excellent work ethic.
Excellent relationship management skills.
Strong organizational, planning, and project management skills.
Excellent written and verbal communication skills, including the ability to synthesize complex information for executives.
High attention to detail and ability to prioritize multiple projects simultaneously.
Proficiency in Microsoft Office, collaboration tools, and project management software.
Ability to work independently and collaboratively in a fast-paced environment.
Supervisory experience.
Must meet eligibility for employment in the United States.
Must be able to drive and possess a safe driving record.
Must have a clean criminal history.
Must be able to pass a drug screening.

Nice To Haves

Understanding of nonprofit operations, program delivery, and organizational governance.

Responsibilities

Assist the Associate Executive Director with executing strategic initiatives and organizational priorities.
Monitor and report on operational metrics and performance indicators.
Coordinate and track cross-departmental projects and initiatives to ensure timely completion.
Conduct research, prepare briefings, and provide recommendations for operational decisions.
Manage day-to-day operations within the Associate Executive Director’s office, including calendars, meetings, and correspondence.
Prepare presentations, reports, and operational documentation.
Ensure effective communication between the Associate Executive Director and internal and external stakeholders.
Provide administrative support to the CEO in the absence of the Executive Administrator.
Analyze workflows and recommend process improvements to increase efficiency and effectiveness.
Assist in developing and implementing organizational policies and Standard Operating Procedures.
Support the Associate Executive Director in overseeing overall operations and ensuring alignment with organizational priorities.
Serve as a point of contact between the Associate Executive Director and other teams or departments.
Support team meetings by preparing agendas, recording minutes, and following up on action items.
Facilitate cross-functional collaboration to achieve operational and strategic objectives.
Lead or support special projects assigned by the Associate Executive Director.
Manage project timelines, budgets, and deliverables in collaboration with the senior leadership team and department overseers.
Ensure projects support the organization’s mission and strategic priorities.
Oversee front desk operations and plan, organize, manage, and evaluate the Office Manager’s work.
Oversee the Office Manager’s scope of work and job performance, provide guidance and support, and identify development needs.
Coordinate and provide front desk coverage when necessary.