Manager, Operations

Lincare • Salisbury, MD

7d

About The Position

The Manager, Operations directly supervises Service Representatives, Health Care Specialists, and Customer Service Representatives. The role oversees staffing, employee administration, regulatory safety programs, inventory and purchasing, cost controls, service quality, and the center’s special programs. The manager may fill in for staff, perform equipment setups in patients’ homes, and carry out Service Representative duties when needed. The position requires availability to support on-call staff and/or to take on-call when required to provide patient service.

Requirements

• Minimum of three years of experience.
• Ability to work with limited supervision.
• Must possess a Commercial Driver’s License with Hazardous Endorsement or be able to obtain one.
• Regularly lift and/or move up to 50 pounds and occasionally lift and/or move more than 120 pounds.

Responsibilities

• Interview, hire, train, and supervise quality service representatives.
• Assist with employee files, including coordinating employee benefits and evaluations for service representatives.
• Interact with medical professionals in the community.
• Implement safety programs and maintain records in compliance with applicable federal, state, and local DOT and FDA regulations.
• Enter and extract information in CIS.
• Fill in when staffing is low.
• Apply knowledge of Medicare, insurance rules and regulations, community resources, and medical equipment availability.
• Be responsible for the center’s CHAP effort.
• Organize and focus on special programs, including Unit Dose, Care Check, and Heartsteps.
• Control inventory and purchase equipment and supplies through the central purchasing function.
• Implement cost controls.
• Promote effective written and verbal communication.
• Ensure the quality and safe delivery of medical equipment to patients.
• Perform equipment setups in patients’ homes when needed.
• Maintain the fleet of leased vehicles and establish a routine preventive maintenance schedule.
• Remain available to on-call staff and/or take on-call when required to provide service to patients.
• Perform Service Representatives’ duties when necessary.
• Respond to all Corporate communications.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed