Manager, Operations

WellDyne • Lakeland, FL

10d • Onsite

About The Position

The Manager of Operations oversees daily operations in Lakeland, Florida, ensuring efficient processes and continuous improvement across departments. The role leads hiring, employee training, coaching, and mentorship; collaborates with cross-functional teams to address operational challenges; monitors KPIs and develops strategies to meet targets; oversees vendor performance for an outsourced job function; and ensures compliance with company policies, safety regulations, and industry standards. The position is based in a typical office environment and may require some travel.

Requirements

• Proven experience in operations management or a related field.
• Strong skills in hiring, training, and coaching employees.
• Excellent leadership and interpersonal skills.
• Ability to analyze data and make informed decisions.
• Exceptional organizational and problem-solving abilities.
• Effective verbal and written communication skills.
• High school diploma or equivalent.
• At least 3 years of experience in healthcare, a call center, copay assistance, or a pharmacy-related environment.
• At least 2 years of supervisory experience in a pharmacy- or healthcare-related field.
• Knowledge of operational leadership, compliance and quality management, performance coaching and accountability, process improvement and efficiency, and relationship management and communication.

Nice To Haves

• College degree preferred.
• Florida Registered Pharmacy Technician License in good standing preferred.

Responsibilities

• Manage and oversee daily operational activities to ensure smooth and efficient processes.
• Lead hiring efforts to attract and retain talent aligned with company values and goals.
• Develop and implement training programs to enhance employee skills and knowledge.
• Provide ongoing coaching and mentorship to foster professional growth and improve performance.
• Collaborate with cross-functional teams to identify operational challenges and develop solutions.
• Monitor key performance indicators and implement strategies to achieve operational targets.
• Oversee vendor performance for an outsourced job function.
• Ensure compliance with company policies, safety regulations, and industry standards.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED