Manager, Operations
About The Position
The Manager of Operations oversees the operations performed within a branch, providing leadership, guidance, and coordination to ensure medical equipment, supplies, and services are distributed to patients’ homes accurately and on time. The role collaborates with leadership, health systems, hospice partners, and community referral sources to improve patient services. The Manager may also serve as the site leader when on-site leadership is absent. The position oversees branch functions including delivery, warehouse, logistics, and respiratory staff, with appropriate clinical supervisory support as required. It manages inventory, delivery resources, service concerns, training, and operational performance while ensuring patient care is safe, timely, and compliant with applicable laws, regulations, professional standards, and company requirements. The Manager also helps address patient equipment issues and supports scheduled home respiratory equipment visits and maintenance.
Requirements
- Associate degree from an accredited college required.
- Five years of experience in HME leadership required.
- Valid and unrestricted driver’s license in the state of residence.
- Company-conducted background check required for all roles.
- Company-conducted motor vehicle record check required for driving roles.
Nice To Haves
- Bachelor’s degree preferred.
- Relevant experience in health care, insurance customer services, claims, or billing preferred.
Responsibilities
- Comply with current government regulations and professional standards relating to patient care.
- Participate in educational and professional programs or review professional literature to maintain knowledge and competency in current and developing techniques, professional standards, and AdaptHealth products and services.
- Oversee timely and efficient branch operations, including delivery, warehouse, logistics, and respiratory staff, with clinical supervisory support as required.
- Ensure branch services comply with federal, state, and local laws, rules, and regulations, including requirements from CMS, the Department of Health, DOT, FDA, OSHA, and the company’s accreditation organization.
- Manage the logistics team by providing daily direction and communication so orders are routed efficiently and productivity and cost-per-delivery goals are met or exceeded.
- Manage delivery methods and resources to support cost-effectiveness and timely delivery.
- Manage branch inventory and collaborate with department leaders to ensure customers receive goods and services in a timely, efficient, and clinically safe manner.
- Control inventory at the branch and place purchase orders in accordance with company restocking protocol.
- Address service concerns, identify trends, and respond appropriately.
- Work with regional and department leadership to resolve concerns and improve the patient experience.
- Conduct root-cause analysis and resolve operational problems, reviewing customer-service failure trends and implementing appropriate communications and improvement measures.
- Maintain rapport with ordering physicians and referral sources, and inform physicians and relevant others of changes in patient condition through visit reports and telephone communication.
- Communicate consistently with regional and departmental leadership to review delivery resources and maintain organizational goals and metrics for patient care, safety, personnel, and maintenance.
- Work with others to ensure regular initial and ongoing training, including return demonstrations and accountability, as evidenced by meeting operational and regulatory audit goals.
- Assist in resolving patient equipment problems under emergency conditions.
- Assist with preventative maintenance, required service checks, and patient and environmental assessments on home respiratory equipment during scheduled patient visits.
- Perform other duties as assigned.
Benefits
- Comprehensive medical, dental, and vision coverage, eligible the first of the month following hire.
- 401(k) with company match.
- Paid time off plans, including six paid holidays.
- Employee Stock Purchase Plan.
- Paid Parental Bonding Leave.
- Short- and long-term disability insurance.
- Life and AD&D insurance.
- Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA).
- CVS Minute Clinic and Teledoc access.
- Spousal Advantage Reimbursement Plan.
- Identity Theft Protection and Legal Plan.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
