Manager, Operations

CAMPBELL OIL COMPANY INC•Village of Brockport, NY

26d•$70,000 - $90,000•Onsite

About The Position

The Operations Manager is responsible for the overall management of the Service and Delivery Departments at Campbell Oil Company DBA Hometowne Energy in the Brockport, NY area. In this pivotal role, you’ll oversee daily operations, drive performance results, and promote high levels of customer satisfaction and team engagement. The position will manage a team that includes dispatchers, customer service representatives, drivers and technicians.

Requirements

High School diploma or equivalent required
Minimum of three (3) years of experience in operation management.
Must have experience in managing operations within a service-based industry.
Experience in the energy industry is required.
Driven leader, with a high degree of comfort working independently, maintaining priorities and making decisions.
Proven ability to lead diverse teams and deliver measurable results.
Adept at planning and scheduling.
Self-motivated with a high degree of comfort working independently in managing priorities and making decisions.
Prior experience in managing, planning and scheduling the activities of an active and customer-focused department.
Strong sense of professionalism and ability to maintain discretion.
Demonstrated ability to work as part of a team.
Well-developed verbal and written communication skills.
Proficiency in Microsoft Office.
Must have a valid driver’s license and a clean driving record.
Must meet employment eligibility standards set for criminal and other background checks.
Financial acumen and data-driven decision making skills.
A curious mind.

Nice To Haves

college degree preferred
Experience with industry-specific software preferred. i.e. petroleum software such as Cargas.

Responsibilities

Lead, manage and hold themselves and team members accountable to Campbell Oil Company’s Core Values and performance standards.
Serve as the backup to the General Manager and act as the point of contact during the General Manager’s absence or during peak operational periods.
Achieve or exceed established financial and growth goals so that the performance is both predictable and sustainable.
Collaborate with team members to develop behaviors that drive results aligned with financial growth and customer satisfaction goals, while actively supporting the organic growth of the operation through partnership from the customer support and sales teams.
Assist with the development and training of the service and delivery department.
Foster a culture of teamwork, safety, and accountability while maintaining high employee engagement and communication.
Coach and develop the Customer Service team as needed.
Deliver, individually and with their team, value to customers as well as contribute to optimizing the customer service process.
Demonstrate a high level of employee engagement through support of a work environment that stresses communication and teamwork while free of any forms of harassment.
Work with the General Manager toward the achievement of identified strategic goals for their operation.
Oversee the day-to-day dispatching, inventory, billing, safety, payroll, vehicle maintenance, and productivity responsibilities.
Oversee office and field employees and work in coordination with members of the Division’s sales team.
Assist in the recruiting, hiring and performance of employees.
Model behavior and set a high standard of personal conduct for employees.
Evaluate, coach and communicate regularly with department team members.
Represent the company professionally and respectfully in all interactions with customers and with the public.
Lead the team in “meeting or exceeding” expectations within all areas of our customer satisfaction as demonstrated by customer surveys and is responsible for contributing to our service recovery in areas where the operation falls short of our established expectations.
Establish and maintain business relationships with customers, actively support marketing efforts and consistently demonstrate activity that leads to the development of new business relationships.
Resolve customer concerns or complaints in a timely, professional, and helpful manner.
Maintain competitive, profitable margins while supporting the Company’s growth initiatives.
Assist the General Manager in the development of an annual departmental budget and goals.
Create and supply information for determining performance of Key Performance Indicators (“KPI”).
Analyze service department productivity reports to improve efficiency and maximize technician’s billable hours in addition to delivery reports to ensure proper quality deliveries and eliminate runouts.
Coordinate the maintenance of all company vehicles, company facilities and bulk storage locations.
Control the parts and equipment inventory for the department to maintain an appropriate level of inventory and develop and institute processes for maintaining accurate inventory records.
Responsible for all aspects of safety, including appropriate personal protective equipment, proper lifting of heavy parts and equipment, handling of hazardous materials and general safety awareness.
Schedule and facilitate regular employee meetings.
Understand, follow and advocate company policies and local, state and federal rules, regulations, and codes.
Suggest and deploy processes to increase customer satisfaction, efficiency, safety, value and/or lower costs.