Manager, Operations and Merchandise Execution

Macy's • Escondido, CA

3d

About The Position

The Manager, Operations & Style Merchandise Execution is responsible for delivering an exceptional customer experience through visually compelling and inspiring merchandise presentation. The role leads teams across style merchandise execution, omnichannel fulfillment, and product movement to ensure products are customer-ready and available wherever and whenever customers choose to shop. The Manager hires, coaches, and develops an inclusive team while driving sales, profit, and operational excellence through leadership, planning, and execution.

The role requires a flexible retail schedule, including days, evenings, weekends, and holidays, and includes other duties as assigned. Candidates with a high school diploma or equivalent are encouraged to apply.

Requirements

• 3–5 years of management experience in a retail environment.
• Ability to perform physical requirements including lifting 30 lbs., standing for extended periods, climbing ladders, and reaching.
• Flexibility to work days, evenings, weekends, and holidays.
• Strong understanding of omnichannel fulfillment, product movement, and inventory management.
• Ability to plan workload, prioritize initiatives, and execute against business needs.
• Commitment to delivering an elevated omnichannel and in-store customer experience.
• Ability to lead, coach, and develop teams across operations and merchandising execution.
• Experience hiring, training, and managing performance for direct and indirect reports.
• Clear and effective communication and collaboration skills.
• Ability to thrive in a fast-paced retail environment and work effectively with others.
• Proficiency with Microsoft Suite, computers, and handheld devices.

Nice To Haves

• Expertise in merchandising standards, trend execution, pricing, signage, and visual presentation.
• High school diploma or equivalent; candidates with this qualification are encouraged to apply.

Responsibilities

• Drive sales and profit through execution of merchandise presentation, pricing, signage, visual standards, and event setup.
• Lead merchandising, brand standards, and initiatives to create inspiring customer experiences.
• Interpret and execute seasonal and monthly merchandising and execution guides tailored to store architecture and assortment.
• Plan and direct merchandise receiving, processing, and movement while maintaining back-of-house standards.
• Manage inventory flow, placement, stockroom organization, and reverse logistics.
• Lead and execute omnichannel operations, including BOPIS/BOSS fulfillment and merchandise logistics.
• Ensure achievement of service level agreements for omnichannel fulfillment and curbside operations.
• Build relationships with team members to drive omnichannel and customer experience metrics.
• Partner with Visual, Business Administration, Asset Protection, and brand partners on safety, audits, RFID, and execution standards.
• Foster an inclusive, respectful environment that supports engagement, accountability, and performance.
• Train, coach, and develop leaders and associates on operational, service, and merchandising standards.
• Interview, hire, train, manage, coach, develop, evaluate, and discipline direct and indirect reports.
• Work a flexible retail schedule, including days, evenings, weekends, and holidays.
• Perform other duties as assigned.

Benefits

• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED