Manager, Operations and Merchandise Execution

Macy's•Trumbull, CT

About The Position

The Manager, Operations & Style Merchandise Execution is responsible for delivering an exceptional customer experience through compelling and inspiring merchandise presentation. The role leads teams across style merchandise execution, omnichannel fulfillment, and product movement to ensure merchandise is customer-ready and available wherever and whenever customers choose to shop. The Manager hires, coaches, and develops an inclusive team while driving sales, profit, and operational excellence through leadership, planning, and execution. This position oversees merchandise presentation, pricing, signage, visual standards, event setup, receiving and processing, inventory flow, stockroom organization, reverse logistics, and omnichannel fulfillment. The Manager partners with Visual, Business Administration, Asset Protection, and brand partners on safety, audits, RFID, and execution standards. The role also develops leaders and associates and manages performance among direct and indirect reports. The position requires a flexible retail schedule, including days, evenings, weekends, and holidays, and includes physical requirements such as lifting up to 30 pounds, standing for extended periods, climbing ladders, and reaching.

Requirements

High school diploma or equivalent; candidates with this qualification are encouraged to apply.
3–5 years of management experience in a retail environment.
Ability to lift 30 pounds, stand for extended periods, climb ladders, and reach.
Flexibility to work days, evenings, weekends, and holidays.
Expertise in merchandising standards, trend execution, pricing, signage, and visual presentation.
Strong understanding of omnichannel fulfillment, product movement, and inventory management.
Ability to plan workload, prioritize initiatives, and execute against business needs.
Commitment to delivering an elevated omnichannel and in-store customer experience.
Ability to lead, coach, and develop teams across operations and merchandising execution.
Experience hiring, training, and managing performance for direct and indirect reports.
Clear and effective communication and collaboration skills.
Ability to thrive in a fast-paced retail environment and work effectively with others.
Proficiency with Microsoft Suite, computers, and handheld devices.

Responsibilities

Drive sales and profit through execution of merchandise presentation, pricing, signage, visual standards, and event setup.
Lead merchandising, brand standards, and initiatives that create inspiring customer experiences.
Interpret and execute seasonal and monthly merchandising and execution guides, adapting them to store architecture and assortment.
Plan and direct receiving, processing, and movement of merchandise while maintaining back-of-house standards.
Manage inventory flow, placement, stockroom organization, and reverse logistics.
Lead and execute omnichannel operations, including BOPIS/BOSS fulfillment and merchandise logistics.
Ensure achievement of service level agreements for omnichannel fulfillment and curbside operations.
Build relationships with team members to drive omnichannel and customer experience metrics.
Partner with Visual, Business Administration, Asset Protection, and brand partners on safety, audits, RFID, and execution standards.
Foster an inclusive and respectful environment that supports engagement, accountability, and performance.
Train, coach, and develop leaders and associates on operational, service, and merchandising standards.
Interview, hire, train, manage, coach, develop, evaluate, and discipline direct and indirect reports.
Work a flexible retail schedule, including days, evenings, weekends, and holidays.
Perform other duties as assigned.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice
Tuition reimbursement