Manager, Operations and Merchandise Execution

Macy's•Escondido, CA

3d•$61,930 - $103,070

About The Position

The Manager, Operations & Style Merchandise Execution is responsible for delivering an exceptional customer experience through visually compelling merchandise presentation. The role leads teams across style merchandise execution, omnichannel fulfillment, and product movement to ensure products are customer-ready and available wherever and whenever customers choose to shop. The Manager hires, coaches, and develops an inclusive team while driving sales, profit, and operational excellence through strong leadership, planning, and execution.

Requirements

3–5 years of management experience in a retail environment.
Ability to perform physical requirements including lifting 30 lbs., standing for extended periods, climbing ladders, and reaching.
Flexibility to work days, evenings, weekends, and holidays.
Ability to lead, coach, and develop teams across operations and merchandising execution.
Experience hiring, training, and managing performance for direct and indirect reports.
Clear and effective communication and collaboration skills.
Ability to thrive in a fast-paced retail environment and work effectively with others.
Technical proficiency with Microsoft suite, computers, and handheld devices.

Responsibilities

Drive sales and profit through execution of merchandise presentation, pricing, signage, visual standards, and event setup.
Lead merchandising, brand standards, and initiatives that create inspiring customer experiences.
Interpret and execute seasonal and monthly merchandising and execution guides, tailored to store architecture and assortment.
Plan and direct receiving, processing, and merchandise movement while maintaining back-of-house standards.
Manage inventory flow, placement, stockroom organization, and reverse logistics.
Lead and execute omnichannel operations, including BOPIS/BOSS fulfillment and merchandise logistics.
Ensure achievement of service level agreements for omnichannel fulfillment and curbside operations.
Build strong relationships with team members to drive key omnichannel and customer experience metrics.
Partner with Visual, Business Administration, Asset Protection, and brand partners on safety, audits, RFID, and execution standards.
Foster an inclusive, respectful environment that supports engagement, accountability, and performance.
Train, coach, and develop leaders and associates on operational, service, and merchandising standards.
Interview, hire, train, manage, coach, develop, evaluate, and discipline direct and indirect reports.
Work a flexible retail schedule, including days, evenings, weekends, and holidays.
Perform other duties as assigned.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice
Tuition reimbursement