Manager, Operations and Merchandise Execution

Macy's•Trumbull, CT

1d•$67,560 - $112,440

About The Position

The Manager, Operations and Merchandise Execution leads teams across style merchandise execution, omnichannel fulfillment, and product movement to deliver an exceptional customer experience. The role ensures merchandise is visually compelling, customer-ready, and available wherever and whenever customers choose to shop. The manager hires, coaches, and develops an inclusive team while driving sales, profit, and operational excellence through strong leadership, planning, and execution.

Requirements

3–5 years of management experience in a retail environment.
Ability to perform physical requirements including lifting 30 lbs., standing for extended periods, climbing ladders, and reaching.
Flexibility to work days, evenings, weekends, and holidays.
Expertise in merchandising standards, trend execution, pricing, signage, and visual presentation.
Strong understanding of omnichannel fulfillment, product movement, and inventory management.
Ability to plan workload, prioritize initiatives, and execute against business needs.
Commitment to delivering an elevated omnichannel and in-store customer experience.
Ability to lead, coach, and develop teams across operations and merchandising execution.
Experience hiring, training, and managing performance for direct and indirect reports.
Clear and effective communication and collaboration skills.
Ability to thrive in a fast-paced retail environment and work effectively with others.
Proficiency with Microsoft suite, computers, and handheld devices.

Responsibilities

Drive sales and profit through effective merchandise presentation, pricing, signage, visual standards, and event setup.
Lead merchandising, brand standards, and initiatives that create inspiring customer experiences.
Interpret and execute seasonal and monthly merchandising and execution guides tailored to store architecture and assortment.
Plan and direct merchandise receiving, processing, and movement while maintaining back-of-house standards.
Manage inventory flow, placement, stockroom organization, and reverse logistics.
Lead omnichannel operations, including BOPIS/BOSS fulfillment and merchandise logistics.
Ensure service level agreements for omnichannel fulfillment and curbside operations are achieved.
Build relationships with team members to drive omnichannel and customer experience metrics.
Partner with Visual, Business Administration, Asset Protection, and brand partners on safety, audits, RFID, and execution standards.
Foster an inclusive and respectful environment that supports engagement, accountability, and performance.
Train, coach, and develop leaders and associates on operational, service, and merchandising standards.
Interview, hire, train, manage, coach, develop, evaluate, and discipline direct and indirect reports.
Work a flexible retail schedule, including days, evenings, weekends, and holidays.
Perform other duties as assigned.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice
Tuition reimbursement