Manager of Operations - Memphis

TEAM MOBILE HEALTH CARE•Memphis, TN

6d•$70,000 - $75,000

About The Position

Team Mobile Health Care is seeking an experienced Operations Manager to provide hands-on leadership and oversight of daily operational activities. The role partners with organizational leadership, Human Resources, and other departments to support operational excellence, appropriate staffing, regulatory compliance, employee accountability, and a high-quality patient experience. The position supports safe, efficient, compassionate behavioral healthcare and helps strengthen operational processes for patients, employees, and communities.

Requirements

Previous management or operations leadership experience.
Bachelor’s degree in emergency medical services, Healthcare Management, a related field, or equivalent.
At least 5 years of experience in EMS or a related field, including at least 2 years in a leadership role.
Strong multi-tasking and time management abilities.
Current certification as an EMT by the State of Tennessee Department of Public Health Office of Emergency Medical Services.
Current CPR—Basic Life Support certification from the American Heart Association or the American Safety and Health Institute.
Current and active Motor Vehicle Operator’s license.
Ability to work effectively with minimal supervision and use good judgment and common sense, with a thorough understanding of emergency medical care principles.
Ability to work efficiently and interact constructively and professionally with employees, partners, public safety personnel, medical staff, and other emergency medical service members.
Ability to interact effectively and professionally with patients, customers, clients, family members, bystanders, and the public in a manner that reflects credibly on TMHC.
Skill and ability consistent with providing high-quality patient care.
Ability to perform effectively as a team leader in patient care situations.
Ability to perform effectively in public relations and community education functions and deal effectively with the medical community and the public in promoting TMHC.
Ability to lift and maneuver 150 pounds with assistance.
Ability to walk up and down stairs and lift and carry 150 pounds up and down two flights of stairs with assistance.
Ability to sit or stand for long periods.
Ability to walk one-quarter of a mile without difficulty and without affecting immediate performance of job-related duties.

Nice To Haves

Behavioral health, healthcare, EMS, transportation, hospital, or related healthcare experience is strongly preferred.

Responsibilities

Oversee daily facility and operational activities to ensure efficient service delivery.
Partner with leaders to support safe, high-quality behavioral health services.
Monitor staffing needs, scheduling, attendance, productivity, and operational coverage.
Provide leadership, coaching, and accountability to assigned team members.
Assist with employee onboarding, training, engagement, and retention initiatives.
Ensure employees follow organizational policies, procedures, safety standards, and regulatory requirements.
Identify operational challenges and implement effective solutions.
Monitor key performance indicators and recommend opportunities for improvement.
Support incident response, risk management, and corrective action initiatives.
Collaborate with Human Resources regarding employee relations, performance management, and workforce needs.
Promote professionalism, teamwork, accountability, respect, and exceptional customer service.
Participate in leadership meetings and organizational improvement initiatives.
Maintain readiness for regulatory surveys, audits, and compliance reviews.
Perform additional operational responsibilities as assigned.