Manager of Operations Efficiency - Medical Associates Health Plans

Medical Associates • Dubuque, IA

11d • Onsite

About The Position

The Manager of Operations Efficiency position is a leadership role created to address operational challenges and performance gaps at Medical Associates Health Plans. This is an onsite flexible leadership role that moves among departments, operational areas, and changing work assignments as organizational needs evolve. Key responsibilities include stabilizing operations, improving performance, supporting leadership transitions, and leading special projects. The role requires a strong blend of leadership, business acumen, process improvement expertise, and emotional intelligence. The manager will lead focused initiatives, identify and address underlying issues, implement sustainable solutions, and develop team members to support long-term success.

Requirements

• Bachelor’s degree in healthcare administration, business, nursing, or a related field.
• 5+ years of progressive leadership experience, including managing teams, budgets, and performance improvement efforts.
• Demonstrated success in leading change, driving results, and building effective teams in a complex, fast-paced environment.
• Experience with managing implementations involving multiple departments and outside vendors.
• Excellent communication, conflict resolution, and stakeholder engagement skills.
• Proven ability to lead through influence without formal authority.

Nice To Haves

• MBA or MHA.
• Healthcare experience.
• Experience with employer group implementations or health plan operations.
• Training or certification in Lean, Six Sigma, or process improvement methodologies.
• Project management training or certification.

Responsibilities

• Serve as an interim department leader or project lead in high-need areas ensuring continuity of operations while identifying opportunities for improvement.
• Conduct rapid assessments of workflows, organizational design/staffing, service delivery, financial performance, and team dynamics.
• Develop and implement action plans to address performance gaps, streamline processes, and improve outcomes.
• Lead or support change management efforts and special projects.
• Collaborate with department leadership and executive sponsors to align operational improvements with strategic objectives.
• Coach and mentor emerging leaders and/or supervisors to strengthen department leadership capacity.
• Manage larger implementations and remain responsible through completion and handoff.
• Develop project plans and timelines, identify task owners, and track dependencies, risks, and open issues.
• Manage new employer group implementations from sales/account management handoff through effective date and initial support.
• Coordinate system and process implementations, including requirements, testing, training, and procedures.

Benefits

• Single or Family Health Insurance with discounted premium rates for wellness program participation.
• 401k with immediate matching (50% on the dollar up to 7% of pay).
• Annual Profit Sharing.
• Flexible Paid Time Off Program (29 days off/year).
• Medical and Dependent Care Flex Spending Accounts.
• Life insurance.
• Long Term Disability Coverage.
• Short Term Disability Coverage.
• Dental Insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager