Senior Associate - Health Plans

Teladoc Health • USA - MA - Remote, MA

3d • $75,000 - $85,000

About The Position

The Senior Associate - Health Plans manages and grows Teladoc Health’s relationships with major health plan payers. The role builds strategic relationships across account organizations, including with executive-level personnel, and expands Teladoc Health’s reach through revenue growth, product expansion, and market development. It uses health data and account insights to communicate the company’s value proposition and coordinate delivery of strategic roadmaps with internal partners. The position includes responsibility for revenue and margin goals, account planning, and customer issue resolution. No supervisory responsibilities are assigned.

Requirements

• At least 5 years of experience in the health plan payer space.
• Proven success in complex and strategic account management.
• Experience transforming account productivity from volume-based to value-based results.
• Strong interpersonal, relationship-building, and listening skills, with an effective consultative style.
• Ability to communicate, energize, and build rapport at all organizational levels.
• Strong project management skills and ability to manage details in a fast-paced, fluid environment.
• Exceptional written and verbal communication skills, including experience advising, presenting to, and persuading senior corporate personnel.
• Ability and enthusiasm to work collaboratively with highly talented professionals.
• Strong critical-thinking and analytical skills.
• Leadership experience and skill, with a vision for market development.
• Bachelor’s degree (BS/BA).
• Proficiency with Microsoft Office Suite.
• Willingness to travel for work.

Nice To Haves

• Start-up experience.
• Technology and/or professional services experience.
• Master’s degree in Public Health (not required).

Responsibilities

• Prospect and identify new opportunities within the account base to increase Teladoc Health’s market share.
• Develop quarterly reports and use data to construct and present a compelling account of Teladoc Health’s value proposition to executive-level clients.
• Develop an operating calendar, detailed account plan and forecast, and account planning and mapping process.
• Work with internal partners in product, clinical, data science, implementation, reporting, legal, and finance to deliver Teladoc Health’s part of the strategic roadmap.
• Maximize and achieve revenue and margin goals while staying within the allocated budget.
• Manage issue resolution and customer satisfaction within the account base.
• Build strategic relationships across accounts and develop a broad understanding of customer needs, market trends, industry challenges, major players, products, and technologies.

Benefits

• Performance bonus, subject to eligibility requirements.
• Benefits package, subject to eligibility requirements.
• Flexible Vacation Policy; time off must be approved by the manager.
• 80 hours of Paid Sick, Safe, and Caregiver Leave annually for full-time positions.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior