Technical Business Analyst Senior - IM Health Plans

CHRISTUS Health • Irving, TX

3d

About The Position

This position leads project meetings with the core business team to gather comprehensive business requirements and translate them into automated solutions, including workflow technical design and implementation. The Business Analyst serves as the technical liaison with the software programming team to implement workflow solutions, monitor projects, and maintain workflows.

The role works with operations to clarify system, workflow, and process needs; helps customers understand system functionality and process flows; and documents business requirements and technical details using tools such as Word, Excel, Visio, and PowerPoint. The analyst supports day-to-day operations in an assigned process area, identifies system enhancements, and develops and implements technical designs for workflow automation. The position also uses operational and system knowledge to recommend efficiencies and automation through a proprietary workflow system.

Requirements

• Bachelor’s degree required.
• Four to five years of related experience and/or training in business analysis, technology development, or a related field.
• Knowledge of Six Sigma, TQM, or other project and process management systems.
• Ability to work in a fast-paced team environment.
• Ability to produce written material that communicates effectively at all levels of the organization.
• Proven ability to analyze complex business issues and identify, design, and implement effective practical recommendations.
• Superior diagnostic skills spanning organizational, group, and individual needs.
• Ability to keep confidential information confidential.
• Strong organizational skills and ability to manage multiple competing projects and deadlines.
• Independent, logical thinker with proven ability to perform detailed data analysis and make sound decisions.
• Intermediary troubleshooting abilities and ability to independently solve complex technical issues in a timely fashion.
• Ability to understand operational business processes and apply technical and system knowledge.
• Ability to work independently or in a team environment and show respect for people at all levels.
• Beginner/intermediate knowledge of database query tools such as AS/400 or SQL.
• Knowledge of project management methodologies.

Responsibilities

• Clarify system, workflow, and process needs with operations to understand requested enhancements.
• Help customers understand system functionality and process flows.
• Document business requirements and technical details using applicable tools, including Word, Excel, Visio, and PowerPoint.
• Consult with management or senior team members to gain knowledge needed to own an assigned process area.
• Support day-to-day operations in the assigned process area by responding to research requests and minor workflow changes.
• Identify system enhancements that improve business processes and support future business needs.
• Author or review system requests on behalf of business units and process managers, serving as a functional and technical liaison between business units and the IS organization.
• Learn new technologies and systems to advance operational knowledge and identify process improvements, consulting subject matter experts or leadership as needed.
• Develop detailed technical designs for workflow automation and implement system changes, monitoring for successful and intended outcomes.
• Lead and facilitate meetings with project teams, including end users, management, and IS team members.
• Use operational and system knowledge to recommend increased efficiencies and automation through the proprietary workflow system.
• Develop and/or present training to operational business users.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior