Senior Technical Business Analyst

Great American Insurance Group•Cincinnati, OH

2d•Hybrid

About The Position

Great American Risk Solutions IT is seeking a Senior Technical Business Analyst to combine advanced business analysis with hands-on technical expertise, translating complex business needs into reliable, scalable IT and data solutions. The role partners with business stakeholders and technical teams throughout the requirements and software development life cycles, covering technical specifications, application configuration, SQL and data analysis, automation, testing, deployment, and production support. This is a hybrid role combining in-office and remote work, with an expectation of meaningful on-site presence to support collaboration, relationship building, and business success. The role requires advanced knowledge of business and systems analysis, ITIL practices, and the software development lifecycle. The analyst serves as a senior team resource, providing technical advice and support to lower-level positions. The position may include staff coaching and participation in talent and performance decisions, and may involve serving as a Scrum Master or as an agile development team member. The role is part of Property & Casualty IT Services, which provides technology services to business units and corporate functions.

Requirements

Bachelor’s degree in Information Systems, Information Technology, Computer Science, Business, or a related field.
Generally, at least 10 years of related experience spanning business and systems analysis and hands-on application support, configuration, systems administration, or application development.
Experience defining requirements and designing, coding, testing, debugging, documenting, maintaining, or configuring enterprise applications in a business setting.
Advanced knowledge of business and systems analysis, ITIL practices, and the software development lifecycle (SDLC).
Advanced proficiency in enterprise platforms, SQL, reporting tools, and scripting languages.
Ability to translate business needs into actionable technical requirements and practical system solutions.
Advanced analytical skills and excellent communication, stakeholder engagement, and business relationship skills.
Ability to communicate complex topics clearly, align solutions with business needs, and anticipate downstream impacts.

Nice To Haves

Completion of or continuing progress toward a professional designation, such as Azure Administrator Associate or equivalent cloud certification, ITIL Foundation Certification, Certified Business Intelligence Professional (CBIP), or Certified Information Systems Security Professional (CISSP).
Experience with Power BI or Tableau reporting tools.

Responsibilities

Analyze complex business issues, gather and define business and technical requirements, and translate them into detailed specifications for IT and data solutions.
Collaborate with business stakeholders, program and project managers, and cross-functional technical teams to model system requirements, evaluate capabilities, and develop workflow charts, diagrams, and solution specifications.
Lead configuration and maintenance of enterprise applications, tune systems, and implement enhancements to improve performance, reliability, functionality, and scalability.
Respond to complex application service requests, troubleshoot system and data issues, and document findings and resolutions for business and technical audiences.
Develop technical specifications for system enhancements, contribute to coding and advanced bug fixes, and implement automated system protocols and scripts to reduce manual processes.
Lead testing, debugging, and deployment of application updates, verifying requirements and maintaining quality with minimal disruption to business operations.
Use SQL and analytical tools to gather and analyze data, investigate issues, and support solution decisions; may develop and maintain complex reports and dashboards.
Manage application-level security, including user access and compliance with data protection standards.
May coach staff and participate in talent selection, development, and performance management decisions for direct reports.
May serve as a Scrum Master, facilitating and coaching an agile team, or contribute as an agile development team member creating and testing product increments.
Perform other duties as assigned.