Senior Technical Business Analyst

Mayo Clinic•Rochester, MN

4d•Hybrid

About The Position

The Senior Technical Business Analyst serves as a strategic connector between learning, workforce capability, data, and technology initiatives across Advanced Digital Education (ADE). The role uses systems thinking, data analysis, and stakeholder engagement to identify opportunities, define business and technical requirements, and guide improvements to learning experiences, workflows, reporting, and digital capabilities. The analyst works across technical and non-technical teams, translating organizational needs and evidence into actionable requirements that support workforce development, adoption, measurement, and continuous improvement. The position considers business and technical engineering/IT needs to ensure digital products and operational workflows meet or exceed business objectives. It performs cost, benefit, and risk analysis for proposed products or services and recommends alternatives throughout the product lifecycle. The analyst collaborates with stakeholders and users to synthesize, articulate, and document business and system requirements; performs data analysis; and translates business requirements into technical/engineering specifications, acceptance criteria, user experience requirements, and system validation, considering the complete technical and non-technical solution. Engineering/IT uses these specifications for final technical design and product build, acquisition, or integration. The role may assist product and operations leaders in coordinating deliverable deployment, depending on the product. It provides input to product documents, project charters and plans, work assignments, target dates, and other aspects of assigned work. The analyst applies systems engineering methodologies throughout the product and project lifecycle, researches and validates requirements, defines scope boundaries for basic and routine products, and plans and monitors scope estimates and schedules. The role also performs root cause analysis, interprets vendor solution architecture, and translates it into scope and technical requirements for integration with Mayo Clinic engineering/technology systems and product operations workflows. It helps define implementation change-management requirements for products that do not require formal Implementation Team resources and requires demonstrated experience leading teams in a Product Owner capacity. This is a hybrid position. The employee must be located within 100 miles of a Mayo Clinic campus for occasional on-site expectations based on business needs.

Requirements

Bachelor's degree in business, communications, advertising, marketing, statistics, engineering, technology, or health care.
At least 5 years of experience in a relevant digital business analyst role.
Understand business strategy and business planning principles and apply them to assigned work with minimal guidance.
Understand the design, build, and operations capabilities and requirements of current digital product technologies.
Seek to understand emerging technologies and translate their capabilities into technical specifications for design, build, and integration.
Understand and communicate overarching product strategy to provide context for technical requirements and specifications.
Document business, operational, and technical requirements for product, operations, and engineering/IT teams.
Work following Agile product methodologies.
Document technical requirements and specifications in the selected business analysis requirements tools.
Apply systems and analytical thinking methodology and discipline.
Build and maintain strong working relationships at multiple organizational levels.
Communicate effectively in writing and verbally, with active listening skills.
Facilitate small-group and team discussions.
Demonstrate professionalism and reflect Mayo Clinic values and beliefs.
Have strong planning and organizational skills.
Be proactive, navigate conflict, and help find resolutions.
Solve problems, maintain attention to detail, and manage multiple initiatives.
Obtain Scrum Product Owner certification within one year.
Be authorized to work and remain in the United States without current or future Mayo Clinic sponsorship. Mayo Clinic does not participate in the F-1 STEM OPT extension program.
Be located within 100 miles of a Mayo Clinic campus for occasional on-site expectations.

Responsibilities

Identify opportunities and guide improvements to learning experiences, workflows, reporting, and digital capabilities.
Engage stakeholders and users to synthesize, articulate, and document business and system requirements.
Perform data analysis and translate business requirements into technical/engineering specifications, acceptance criteria, user experience requirements, and system validation.
Consider business and technical engineering/IT needs to support quality digital products and operational workflows that meet or exceed business objectives.
Perform cost, benefit, and risk analysis for proposed products or services and recommend alternatives throughout the product lifecycle.
Support engineering/IT final technical design and product build, acquisition, or integration by producing technical specifications.
Assist product and operations leaders with coordinating deliverable deployment, as applicable to the product.
Provide input to product documents, project charters and plans, work assignments, deliverable target dates, and other assigned work.
Apply systems engineering methodologies and discipline throughout the product and project lifecycle.
Research, analyze, and validate complete and accurate business and systems requirements.
Establish scope boundaries for basic and routine products and technical requirements; plan and monitor scope estimates and schedules.
Assess and define problems through root cause analysis and proactively propose solutions.
Assess vendor solution architecture and translate it into scope-of-work and technical specification requirements for integration with Mayo Clinic systems and workflows.
Help define product implementation change-management requirements for products that do not require formal Implementation Team resourcing.
Lead teams in a Product Owner capacity.