Technical Senior Business Analyst

Garmin International, Inc.•Cary, NC

About The Position

Garmin is seeking a full-time Senior Business Analyst Engineering at its U.S. headquarters in the Greater Kansas City area. The role bridges business stakeholders and technical teams by gathering, documenting, and communicating user requirements for large, complex projects across multiple product lines and digital applications. It offers the opportunity to serve as a functional proxy product owner for mobile and web software features, aligning requirements with business and user needs. The Senior Business Analyst partners with stakeholders and product owners to define strategic direction, lead requirements discovery, document workflows and acceptance criteria, and coordinate delivery across mobile, web, API, UX, QA, privacy, legal, language services, and country business teams. The role also supports testing and deployment validation, analyzes product and user data, identifies process improvements and project interdependencies, and provides subject-matter expertise, communication, training, and mentorship to colleagues. The position requires broad understanding of Garmin’s business and the ability to align project work with organizational goals.

Requirements

Bachelor’s degree in Computer Science, Information Technology, Management Information Systems, Engineering, Business, or a related field and at least 5 years of relevant experience, or an equivalent combination of education and relevant experience.
Minimum cumulative GPA of 3.0.
Knowledge of business analysis principles and methodologies, with the ability to apply or adapt them to business requirements.
Facilitation and leadership skills for executing product or concept development plans.
Proven track record of successfully executing projects of any scale or complexity.
Advanced understanding of production and operations issues related to engineering project management, including identifying and mitigating risks.
Superior analytical skills, including the ability to interpret customer business needs and translate them into application and operational requirements.
Strong verbal, written, and interpersonal communication skills in cross-functional settings with business partners.
Participation in continuing business analysis education courses.
Ability to work independently with a high degree of competency.
Experience or training in Agile/Scrum methodologies.
Knowledge of human factors in UX design for mobile and/or web applications.
Proven experience as a business analyst on mobile and/or web-related projects.
Experience leading discovery sessions with product stakeholders and translating business needs into development-ready acceptance criteria.
Ability to strategically align detailed project deliverables with organizational goals and objectives.
Ability to manage and adapt to competing priorities and deliver timely solutions that meet stakeholder expectations.

Nice To Haves

Experience or training in Agile/Scrum methodologies.
Experience with JIRA, ADO, or similar tools.
Knowledge of human factors in UX design.
Experience with product management and business development.
International communications experience.
Experience in global stakeholder engagement and cross-cultural communication.

Responsibilities

Partner with enterprise stakeholders to determine the strategic channels roadmap.
Encourage collaboration and professionalism among Garmin associates to achieve goals.
Implement continuous improvement in enterprise business processes and Engineering business analysis processes.
Manage reconciliation and build consensus regarding business tactical and strategic direction.
Contribute to determining the feasibility of team or functional goals and objectives.
Apply broad understanding of Garmin’s business model, including Engineering, Operations, Finance, Sales, and Marketing.
Mentor less-experienced Engineering Business Analysts.
Exemplify Garmin’s Mission Statement and Quality Policy and help improve Garmin’s image and culture.
Lead requirement discovery sessions with product owners and cross-functional teams for mobile and web applications.
Manage development and documentation of requirements from multiple global product managers, using use cases, scenarios, and complex or conflicting workflow analyses.
Identify project interdependencies and align them with overall business strategies and Garmin’s interests.
Collaborate with local, remote, and co-located development team members and business clients.
Collaborate with QA to define test cases and assist with testing efforts.
Manage end-user acceptance testing and validate standards and successful deployment.
Work with language services and country business units to ensure accurate translations.
Serve as the subject matter expert for supported applications and software features, including business functionality, process flows, and user expectations.
Keep informed about industry trends, emerging technologies, and competitor products to identify innovative solutions.
Work with mobile app, web development, and API teams to implement features and products.
Work with UX design teams to support the customer experience.
Collaborate with privacy and legal stakeholders to ensure user data is protected and processed according to business standards.
Explore applications, business processes, and software features to identify overlapping requirements, inefficiencies, and improvement opportunities.
Adapt communication to engage diverse stakeholders and their preferences.
Provide routine, predictable communication to project stakeholders and team members.
Train and mentor fellow Business Analysts on updated processes, tools, and requirements.
Analyze data and reports from multiple sources to help product owners make informed decisions based on user behavior and feedback.