Business Analyst - Technical - Senior

Intermountain Health•Murray, UT

17h

About The Position

Working under general direction, the Business Analyst sustains business processes and processes impacted by data and systems, serving as the central point for system and data interface changes. The role develops and executes process improvements, reporting, and process-quality monitoring, and supports vendor relationships and trading-partner exchanges. The position supports business process management, regulatory and contractual compliance, project and application delivery, and post-implementation support. It develops business requirements and functional mappings, coordinates testing of system changes, and provides guidance to process owners and stakeholders on process-improvement activities. The analyst also extracts and analyzes data across multiple sources, develops complex queries and reports, and provides business intelligence to support timely decisions and performance improvement. The role may include staff supervision, payroll, hiring, employee relations, and mentoring, and may represent the department in a manager’s absence. The position is located in Murray, Utah, and is scheduled for 20 hours per week. The listed hourly range is $39.97–$62.91, dependent on experience.

Requirements

Bachelor’s degree and four years of experience in health care, health insurance, business analysis, or information systems; the degree must be from an accredited institution and is verified. Alternatively, eight years of experience in one or more of those fields.
Advanced skills with spreadsheets, word processing, and database applications.
Ability to design and run complex queries and reports.
Ability to communicate information and work with computer monitors, documents, computers, and other IT equipment, and to remain seated or standing for extended periods.

Nice To Haves

Experience as a business analyst in pharmacy, pharmacy benefits, PBM, or a related healthcare environment.
Moderate to advanced SQL skills, including developing queries to analyze, validate, and troubleshoot data across multiple sources.
Experience with GitHub or similar source-control platforms for managing code, queries, documentation, and development changes.
Understanding of API integrations, including interpreting technical documentation and supporting data exchanges between systems.
Experience in healthcare or health insurance and understanding of healthcare business processes and data.
Understanding how healthcare data is produced, consumed, transformed, validated, and exchanged among internal systems, vendors, and external partners.
Experience interpreting regulatory, compliance, and technical documentation and translating requirements into business rules, system requirements, reporting specifications, or operational processes.
Experience designing, developing, and validating reports based on regulatory and compliance requirements, translating written requirements into data elements, business logic, calculations, and report outputs.
Strong analytical, organizational, communication, and complex problem-solving skills, including investigating issues across business processes, systems, and data.
Ability to explain complex business and technical concepts to technical and nontechnical audiences.
Knowledge of healthcare products and services, contractual requirements, health insurance regulations, and regulatory reporting requirements.
Ability to collaborate with business stakeholders, developers, compliance teams, operational teams, vendors, and other technical resources to develop and implement solutions.

Responsibilities

Participate in Business Process Management, including modeling processes with notations such as BPMN, creating components, implementing processes, and assessing results.
Interpret and monitor departmental contractual compliance with government requirements, including CMS, HIPAA, and ACA; determine business impacts and manage collection and submission of performance metrics and required data reports.
Participate on national and local standards committees.
Provide project guidance and training to less experienced users and analysts.
Apply knowledge of project management and application-development methodologies, tools, and techniques for large projects.
Serve as a subject matter expert for project teams and vendor activities, conducting business and technical research, planning, analysis, risk assessment, quality assurance, documentation, communication, and deployment for assigned projects and applications.
Provide project management for large projects, initiatives, and applications.
Support projects and applications during delivery and after implementation, including interface troubleshooting, vendor relations, issue tracking, customer communication, and opening developer incident tickets for problem resolution.
Facilitate development and execution of user-acceptance testing scenarios and scripts for system changes and enhancements, and develop and implement testing protocols and procedures.
Gather, develop, and document business requirements and functional mapping documents for system enhancements.
Advise process owners and internal stakeholders on planning and executing process improvements, including suitable strategies, methodologies, and interventions.
Develop, publish, and maintain complex queries and reports for daily, weekly, monthly, and quarterly use, extracting data from multiple sources.
Develop business intelligence solutions that turn data into useful information for stakeholder decisions.
Collect, manipulate, and analyze data across systems; assess trends for performance improvement and troubleshoot business or system problems.
Participate in cost analysis and design for projects and applications.
May supervise staff and handle payroll, hiring, employee relations, and staff mentoring; may represent the department in a manager’s absence.