EVP, Group Director of Operations and Efficiency
About The Position
The EVP, Group Director of Operations and Efficiency is a key agency leader responsible for driving operational excellence, efficiency, and profitability across the agency. In partnership with Executive Leadership, this role oversees the systems, processes, and teams that enable the agency to deliver high-quality work efficiently, effectively, and profitably. The role provides above-brand strategic, logistical, and technical expertise across workflow, resource management, project management, utilization, staffing, process optimization, and agency operations. The successful candidate identifies opportunities to improve how the agency works and translates business needs into scalable solutions.
Requirements
- Bachelor's degree in Business, Operations, Project Management, or a related field.
- 15+ years of project management or operations experience.
- 5+ years of experience leading departments, teams, and/or multiple operational functions.
- Previous experience managing high-level reports and multiple functions across departments.
- Superior verbal and written communication skills and excellent presentation skills.
- Strong financial management experience and experience overseeing agency revenue worth $100MM or more.
- Demonstrated ability to influence and collaborate effectively with Executive Leadership and cross-functional teams.
Responsibilities
- Build, manage, and lead fully functioning Operations, Resource Management, and Project Management teams.
- Create and implement agency-wide operations and process models covering resource planning, campaign execution and delivery, finance, expense control, staff management, and department supervision.
- Partner with Agency Leadership on operational challenges and solutions, and work with Finance to support profitability across agency functions.
- Lead agency-wide resource planning and capacity management to ensure the right talent is available at the right time for client and business needs.
- Monitor and optimize utilization, staffing levels, capacity, and workload across agency functions.
- Partner with HR and interdepartmental leadership to deliver effective onboarding and ongoing training across disciplines.
- Establish and promote operational best practices and ensure teams understand and consistently apply them.
- Educate teams on processes, tools, systems, and ways of working that support operational excellence internally and with third parties.
- Work with network technology leadership to ensure tools are effective and optimized, and help integrate and onboard new tools and technology to drive network transformation.
- Communicate proactively with clients and internal teams to support alignment and effective delivery.
- Identify ongoing opportunities for brands or disciplines to improve operations.
- Monitor revenue margins and oversee employee productivity.
- Evaluate business-procedure efficiency against organizational objectives and drive change management where applicable.
- Review financial information and adjust operational budgets based on agency priorities to promote profitability.
- Develop and implement operational policies that support agency objectives.
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What This Job Offers
Job Type
Full-time
Career Level
Executive
