Director of Operations Efficiency and Workflow Integrity

Zotec Partners•, (Multiple States)

13d•Remote

About The Position

The Director of Operations Efficiency and Workflow Integrity drives operational excellence across Zotec by optimizing processes, improving workflow accuracy, and ensuring consistent operational integrity. This remote role leads process improvement, automation, analytics, quality controls, and workflow standardization in support of operational efficiency, cost reduction, revenue improvement, client needs, and enterprise initiatives. The position also leads and develops a team of Workflow professionals and contributes to operational leadership and strategic priorities.

Requirements

Five or more years of experience in operational excellence, workflow optimization, process automation, business process improvement, analytics, healthcare revenue cycle, or a related field.
Demonstrated experience designing and implementing workflow or automation solutions that improve efficiency, accuracy, scalability, revenue, or cost performance.
Working knowledge of Lean, Six Sigma, process re-engineering, root-cause analysis, or comparable continuous-improvement methodologies.
Strong data-analysis skills, including the ability to translate operational data into findings, recommendations, and measurable process improvements.
Experience developing test plans, validating solutions, managing exceptions, and establishing quality-control measures.
Working knowledge of SQL and relational databases, with the ability to partner effectively with technical teams.
Proven ability to lead, coach, and develop technical and operational professionals with varying skill sets and experience levels.
Experience partnering across Operations, Product, Technology, Finance, Compliance, and other cross-functional teams.
Strong project-management skills, including requirements gathering, prioritization, implementation planning, risk management, and performance tracking.
Ability to clearly and consistently document processes, business and technical requirements, controls, and standard operating procedures.
Strong judgment and problem-solving skills, including the ability to assess root causes and determine whether automation, Product functionality, process change, or another solution is appropriate.
Excellent written and verbal communication skills, including the ability to explain complex operational and technical concepts to operational teams and senior leaders.

Nice To Haves

Strong understanding of healthcare revenue cycle operations and the interaction between operational processes, technology, payer requirements, and system workflows.

Responsibilities

Identify opportunities to streamline processes, reduce waste, and improve productivity through automation, process improvement, and process re-engineering.
Evaluate and refine operational needs to identify root causes, define requirements, and determine appropriate solutions.
Design and implement scalable workflow and automation solutions supporting efficiency, cost reduction, revenue improvement, client needs, and enterprise initiatives.
Support analytics initiatives that improve visibility, efficiency, and automation performance.
Ensure automation quality through structured planning, testing, validation, implementation, and monitoring.
Analyze data, identify root causes, and drive data-informed operational process redesigns.
Lead and develop Workflow professionals responsible for process improvement, automation, reporting, documentation, and operational support.
Mentor and coach team members to strengthen problem-solving, operational, technical, and analytical skills.
Partner with cross-functional leaders to evaluate processes, define operational requirements, and optimize end-to-end workflows.
Partner with Product and Development to identify operational gaps and opportunities for longer-term system solutions.
Document and communicate standardized workflows and automation solutions to support consistency, adoption, and knowledge sharing.
Establish and monitor controls to maintain workflow accuracy, compliance, and quality.
Lead audits and assessments of workflows and automation solutions to identify risks, gaps, unintended outcomes, and improvement opportunities.
Evaluate automation tools and solution approaches, balancing business value, scalability, effort, and risk.
Guide strategic priorities and support organizational goals through operational leadership.