Creative Workflow and Operations Lead

BritBox International•New York, NY

2d•Onsite

About The Position

The Creative Workflow and Operations Lead is a pivotal role within BritBox International’s Creative team, responsible for scheduling briefs, maintaining smooth workflows, and ensuring projects meet their requirements. The role manages day-to-day workflows and schedules for internal and external resources, including onboarding and overseeing freelancers and design teams so that resources are allocated effectively and work is delivered on time. Acting as the central point of contact between the DTC Creative team and the wider business, the Lead manages work volumes and processes, helps ensure incoming work is appropriate to available resources, and builds partnerships across Creative, Marketing, Content, Technology, and other business functions. The role also investigates, evaluates, and champions AI solutions and new ways of working to improve creative operations, workflow efficiency, and production output, working cross-functionally to test and implement solutions responsibly. BritBox is a streaming destination for British television, while BBC Select is a documentary streaming service. Both are part of BBC Studios’ Direct-to-Consumer business, which brings premium content to North American audiences. This is a full-time, permanent role based in New York, reporting to the Creative Production Lead.

Requirements

Experience in project management focused on Creative Operations.
Excellent communication skills and a proven track record in trafficking creative workflows, managing stakeholders, and upholding service level agreements.
Extensive working knowledge of creative and production functions to set accurate job timelines and ensure appropriate resources are available, scheduled, and negotiated.
Strong understanding of branding requirements.
Awareness of new and future technologies and the ability to manage their integration into the team and rollout across the company.
Experience managing resource and volume deliverables, including producing and maintaining accurate production schedules and monitoring delivery.
Experience using planning and scheduling technologies and workflow tools.
A track record of working alongside a creative team and the ability to understand and protect creative output.
Ability to work autonomously and make independent decisions.
Strong organization and demonstrated ability to multitask.
Ability to work collaboratively and remain calm under pressure.

Nice To Haves

Experience using Airtable; Airtable expertise is preferred.

Responsibilities

Oversee the end-to-end process for creative projects, ensuring delivery on time and within scope.
Collaborate with creative and content teams to define project scopes, timelines, and resource requirements.
Allocate resources effectively and balance workloads across creative teams and external resources.
Manage the day-to-day workload and schedules of design, social, and edit teams.
Identify potential risks or delays and act proactively to resolve issues.
Manage priorities for incoming content briefs and identify delivery requirements.
Ensure projects are clearly defined and follow DTC process maps.
Ensure compliance with legislation, editorial policy, and production guidelines.
Identify operational efficiencies and opportunities to streamline workflows and processes, and lead or support operational projects.
Explore alternatives to improve production traffic management processes and adopt new ways of working where appropriate.
Investigate and evaluate AI tools, technologies, and solutions for improving creative production, workflow management, resource planning, and operational efficiency.
Monitor emerging AI capabilities and identify ways to improve the speed, quality, scalability, and efficiency of DTC creative operations.
Generate data on workflow volumes and capacities, and report workflow trends.