Creative Studio Operations Lead

Nemours Children's Health•Wilmington, DE

21h

About The Position

The Creative Studio Operations Lead manages the resourcing and flow of work through Nemours’ in-house Creative Studio, which supports marketing, design, and digital experience projects. The role oversees project and request intake, prioritization, routing, timelines, and deliverables to ensure work is completed efficiently and aligns with business objectives. It serves as the primary liaison between creative teams and internal marketing stakeholders, facilitating communication, balancing workload and capacity, and driving operational excellence. In partnership with Creative Studio Leadership and the Project Services & Operations team, the lead optimizes workflows, implements process improvements, and advances departmental initiatives under the leadership of the studio’s Creative Director. The role also leads the Editorial Review Team and manages the studio’s operating budget. Nemours Children's Health is an internationally recognized pediatric health system serving more than 1.7 million patient encounters annually across six states. The nonprofit system is backed by the Nemours Foundation and Alfred I. duPont Trust and is dedicated to improving children's health through clinical care, research, education, advocacy, and prevention. Its Whole Child Health approach emphasizes prevention and treatment and partners with communities to help every child thrive. Nemours is committed to culturally relevant care, reducing health disparities, and fostering an inclusive environment for associates, patients, and families.

Requirements

Bachelor’s degree in Marketing, Communications, Business Administration, Healthcare Administration, or a related field.
CAPM, PMP, or equivalent project management certification; certification must be obtained within 12 months of hire if not held at the time of employment.
At least five years of experience in creative operations, creative services, traffic management, project management, or studio operations in a marketing, creative, or agency environment.
Experience managing creative intake, prioritization, resource allocation, and deliverable timelines across multiple concurrent projects.
Experience supporting cross-functional creative teams and partnering with business stakeholders to deliver integrated marketing and communications initiatives.
Experience overseeing agency and vendor relationships, project coordination, and delivery management.
Experience leading editorial review processes, content approval workflows, and editorial calendar management.
Experience using performance data, utilization reporting, and workflow metrics to inform resourcing, prioritization, and continuous process improvement.
Fluency with work management platforms such as Jira and the ability to use reporting and workflow capabilities to optimize operations.
Working knowledge of creative production processes and brand governance frameworks.

Nice To Haves

Master’s degree in a related discipline.
PMP certification in creative operations, workflow management, or change management disciplines.

Responsibilities

Coordinate creative project and request intake, routing work to appropriate resources based on priorities, capacity, and business needs.
Partner with Creative Studio leadership to facilitate project and workflow prioritization and resource allocation decisions.
Manage timelines, milestones, dependencies, and deliverables, including intake, scoping, scheduling, resourcing, and workflows through final delivery.
Serve as the primary liaison between Creative Studio teams and stakeholders, providing communication, status updates, and issue resolution.
Ensure adherence to established creative processes, review workflows, and organizational governance requirements.
Monitor capacity and workload across creative disciplines to optimize resource utilization and delivery timelines.
Identify operational challenges and recommend process improvements to enhance efficiency, transparency, and accountability.
Support agency and vendor management, including project coordination, delivery oversight, and relationship management.
Lead the Editorial Review Team and manage review workflows, content approvals, and editorial calendar planning.
Partner with Project Services and Operations leadership to implement departmental initiatives, reporting, and workflow enhancements.
Manage the studio’s operating budget.