Manager of Night Operations - The Hotel Hershey
About The Position
The Manager of Night Operations provides managerial leadership for all third-shift operations at The Hotel Hershey and serves as the Senior Manager on Duty. The role includes coordinating property inspection rounds with Housekeeping and Security and overseeing the overall success of the Night Audit Team. The position supervises Night Audit, Security, Housekeeping, and Stewarding employees, supports guest needs, and ensures night audit functions are completed accurately and on time. This is a full-time role on the overnight third shift, including most weekends and holidays, with occasional cross-coverage of other shifts for management coverage or training.
Requirements
- Minimum of 2 years of related experience.
- Minimum of 1 year of supervisory experience.
- Must be at least 18 years old.
- Associate’s degree in Hospitality Management or another management field; relevant work experience may substitute for education, with 2 years stated in the posting.
- Must obtain RAMP Certification post-employment.
- Must have a valid driver’s license.
- Skilled in Google Suite and Microsoft Office applications, including Excel and Word.
- Proven guest and employee relations, problem-solving, and organization skills.
- Comprehensive knowledge of Vesra, Infogenesis, Dollars on the Net, Aptech, Guestare, Cognos, or similar software.
- Professional image representative of the property’s image.
- Ability to work independently and apply good judgment.
- Able to perform duties involving occasional stair climbing, lifting, bending, and sitting; frequent finger dexterity and walking; and constant standing.
- Visual ability to perform detailed work at close distances, such as viewing computer screens and accounting ledgers and using measurement devices.
- Able to communicate detailed information verbally by phone or in person.
Responsibilities
- Supervise third-shift Night Audit, Security, Housekeeping, and Stewarding employees; enforce policies and procedures and provide corrective feedback.
- Report incidents and shift activity to first- or second-shift department managers for follow-up.
- Meet daily with managers of preceding and following shifts to share updates about work progress, guest and employee issues, and other important situations, and discuss solutions.
- Respond to guest requests and opportunities directly or by accessing additional resources, including transportation requests, room changes, noise complaints, combative guests, and checkout follow-up.
- Ensure audit functions are completed accurately and on time by reviewing reports and online system data, inspecting work in progress, training auditors, answering questions, and approving system transactions.
- Hire, train, schedule, coach, and develop Night Audit Team staff, and ensure employees have the tools and resources needed for their roles.
- Oversee required company-policy, practices, and job-related training for night-shift employees.
- Perform other duties as assigned.
Benefits
- Free admission to Hersheypark.
- Discounts.
- Medical, dental, and vision coverage beginning the first day of the month after employment begins.
- 401K contribution.
- Paid time off.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
