Manager of Healthcare Technology Management (HTM) 2

Baylor Scott & White Health•Dallas, TX

About The Position

The Manager of Healthcare Technology Management (HTM) 2 is the primary contact for HTM support at Baylor Scott & White Health regional entities. The role develops, directs, organizes, and manages operations and resources for the HTM equipment support services program, including reviewing, auditing, and recommending activities for equipment problem diagnosis, repair, preventive maintenance, and quality assurance. The manager also helps develop annual goals and priorities to support service growth and is accountable for multiple cross-regional HTM teams. The manager oversees operations and budgets across multiple facilities, collaborates with system, regional, and entity leaders, and supports medical equipment replacement planning using data reviews. The role promotes compliance with The Joint Commission standards and the Healthcare Technology Management Medical Equipment Management Plan (MEMP), develops relationships that support patient care, mentors HTM managers and supervisors, and evaluates operations to improve efficiency and service delivery.

Requirements

Bachelor’s degree or four years of work experience above the minimum qualification.
Four years of experience.
Valid driver’s license; applicants moving from out of state must obtain a valid Texas driver’s license within 90 days of hire.
General computer skills, including Microsoft Office, information security, scheduling and payroll systems, electronic medical documentation, and email.
Ability to communicate effectively, verbally and in writing, with facility staff and hospital leadership.
Knowledge and expertise in HTM standards and procedures.
Knowledge of applicable laws, rules, regulations, and standards and guidelines of certifying and accrediting bodies, and ability to follow hospital and department/unit standards, protocols, policies, and procedures governing the BSWH HTM organization.
Ability to make operational judgments about work processes, quality, productivity standards, and measurable goals for employees and project teams.
Ability to use broader priorities to determine resource use in meeting schedules and goals.
Ability to make or approve effective hiring and termination recommendations.
Ability to evaluate and recommend policy changes and establish procedures affecting the managed organization.
Ability to handle difficult situations and resolve issues and concerns professionally.
Effective time-management and organizational skills.

Nice To Haves

Previous experience managing imaging equipment.
Previous managerial or supervisory experience.

Responsibilities

Manage operations across multiple facilities, leveraging HTM supervisors and/or HTM managers.
Manage operations to meet budgets set by leadership and work with entity leadership to plan medical equipment replacement using data reviews.
Attend monthly meetings with the Director of Operation, review assigned entities’ financial performance, and create measurable action plans for negative budget variances.
Work with system, regional, and entity leadership to establish measurable metrics that promote accountability and align with organizational goals and priorities.
Work with Quality and Compliance to ensure medical equipment management follows The Joint Commission standards.
Develop and sustain relationships with entity leadership to support patient care outcomes by ensuring necessary medical equipment is available for therapies.
Mentor HTM 1 managers and HTM supervisors in leadership skills, financial acumen, and team development.
Work with the Environment of Care committee to ensure the HTM Medical Equipment Management Plan is deployed, adjusting selected areas to meet entity requirements while aligning with system priorities.
Participate in supplier and vendor business reviews to ensure key performance indicators are met.
Engage routinely with direct reports, foster transparent two-way communication and candid feedback, remove barriers, and ensure they have the tools needed to succeed.
Regularly evaluate operations, identify efficiency improvements, retire legacy processes, and develop service delivery methods that support better patient care outcomes.
Perform other appropriate duties in a competent, professional, and courteous manner.