Healthcare Technology Director

Renovo Solutions•Lincoln, NE

About The Position

The RENOVO Account Director is a senior leader who may serve as a client’s Director of Biomedical or Clinical Engineering. As the primary contact for hospital leadership on the facility’s Medical Equipment Maintenance Program, the Account Director directs department operations, including staffing, procurement, biomedical equipment delivery, service, and regulatory compliance. The role is a subject matter expert in medical device technology, security, and industry best practices, and provides consultative recommendations that support client strategic and financial decisions. The Account Director participates in hospital committees and contributes to equipment planning, evaluation, acquisition, service, and disposal, as well as projects involving installations, upgrades, new construction, and expansions. This is the highest account-based RENOVO management role and includes leadership of resident staff technicians and responsibility for the department’s day-to-day workload. The position reports to the VP Operations. The role requires 40 hours per week during daytime and evening hours; scheduled hours may change. Overtime may be required or permitted with prior approval, and the position may be included in the facility’s on-call rotation. Travel is generally not required, though rare travel, including airline travel and overnight stays, may be requested unless otherwise specified. Physical requirements include speaking, hearing, seeing, reading, writing, typing, dialing, reaching, bending, and lifting up to 50 pounds.

Requirements

Working knowledge of electromechanical devices and principles, general patient-care equipment, and the ability to demonstrate supported-device use.
Extensive understanding of life-support and diagnostic-support devices and their use in healthcare settings.
In-depth knowledge of regulatory accrediting agencies and survey processes.
Subject matter expertise in the Medical Equipment Management Program and its required policies and procedures.
Familiarity with hospital HIPAA policies and procedures.
Knowledge of UL, National Fire Protection Association (NFPA), National Electrical Code (NEC), International Electrotechnical Commission (IEC), and other national and international technical standards.
Highly skilled in strategic planning, project management, change management, and program evaluation.
Accountability, follow-through, and ownership of assigned responsibilities.
Clear written and verbal communication and timely sharing of information to meet customer needs.
Integrity, including being direct and truthful and admitting mistakes.
Customer-service orientation and focus on gathering feedback for improvement.
Ability to prioritize schedules and workloads.
Advanced understanding of general and life-support patient-care devices and certain diagnostic equipment and their use within the facility.
Ability to mentor technicians, facilitate team communication, show care and respect for colleagues, and support employee success through the RENOVO Performance Management program.
Ability to manage staff and the department’s day-to-day workload.
Knowledge of accrediting agencies, including TJC, DNV, CAP, and DOH, and how the Medical Equipment Management Plan complies with their requirements.
Ability to provide constructive feedback and foster team development.
Financial acumen and ability to consider the impact of decisions on RENOVO and the healthcare organization.
Ability to analyze data and present findings to support strategic and financial decisions.
Mechanically inclined, self-motivated, open-minded, agile, organized, professional, results-driven, forward-thinking, and able to manage multiple tasks and projects.
Ability to work independently or with limited direction, adapt to changing priorities, make decisions, and handle stressful situations.

Nice To Haves

Bachelor’s degree or higher education related to the position.
CBET, CHTM, CCE, or similar certification.

Responsibilities

Direct day-to-day operation of the Biomedical Engineering department and resident staff technicians and specialists.
Create and assign monthly scheduled maintenance workloads, track work, and provide accurate monthly reports to facility leadership.
Approve resident staff expenses, PTO requests, and timecards.
Monitor service repairs performed by resident staff, field service technicians, and vendor or manufacturer technicians onsite.
Maintain a complete and accurate inventory of biomedical devices and ensure service documentation is concise and standardized.
Ensure RENOVO and facility performance indicators are met, and that purchase orders and parts requests are completed without undue delay.
Balance and prioritize service repair and scheduled maintenance workloads.
Work with RENOVO Clinical Engineering staff on annual program quality audits and follow up on findings to maintain survey readiness.
Meet frequently with hospital department leadership and develop relationships with hospital senior leadership and C-suite personnel.
Communicate with hospital leadership through committee participation.
Contribute to biomedical equipment planning, evaluation, acquisition, servicing, and disposal.
Educate end users on proper biomedical equipment use and provide in-service training.
Lead projects involving biomedical equipment and medical-device network integration.
Review service contracts to ensure they meet the healthcare organization’s needs and goals.
Monitor medical device recalls and safety alerts and ensure appropriate follow-up action.
Address customer and employee issues promptly, escalating to the RENOVO District Manager as needed.
Provide resources for investigations of medical-device-related incidents.
Maintain facility-assigned test equipment to manufacturer requirements and arrange annual calibration, retaining the required documentation.
Work with the District Manager to advance the Integrated Systems Management program, including scheduling and attending meetings with hospital IT personnel.
Review policies and procedures annually and provide updates or feedback as needed.
Complete onboarding and RENOVO orientation for new employees, and ensure hospital HR requirements and documentation are completed for resident employees.
Drive training and education for biomedical internship technicians and apprentices.
Lead and motivate the team by setting annual goals, monitoring progress, and providing feedback for improvement.
Assist the customer with annual operating budgets for the associated cost center.
Forecast capital equipment needs by managing the equipment lifecycle process.
Serve on hospital committees as a healthcare technology management subject matter expert, including on standards and regulations governing medical equipment maintenance.
Advise on medical equipment technology assessments, capital purchases, equipment safety, accountability, and total cost of ownership.
Engage biomedical equipment organizations, peer institutions, and manufacturers as part of quality improvement efforts.
Perform other duties as assigned.
Understand and observe company policies and procedures; use teamwork to support customer satisfaction.
Maintain clean and orderly work areas and comply with the company dress code and personal hygiene expectations.
Maintain RENOVO-owned tools, test equipment, computers, and other assigned equipment in proper working condition, including annual calibration where appropriate.