Healthcare Technology Director

Renovo Solutions•Phoenix, AZ

About The Position

The Account Director is a senior leader who may serve as a client’s Director of Biomedical or Clinical Engineering and is the primary contact for hospital leadership on the facility’s Medical Equipment Maintenance Program. The role directs the department’s daily operations, including staffing, procurement, biomedical equipment delivery and service, and regulatory compliance. As an expert in medical device technology, security, and industry best practices, the Account Director provides consultative recommendations that inform client strategic and financial decisions and participates in hospital committees and projects involving equipment, safety, risk, capital planning, and facilities.

Requirements

Working knowledge of electromechanical devices and principles, general patient-care equipment, and how supported devices are used.
Extensive understanding of life-support and diagnostic-support devices and their use in healthcare settings.
In-depth knowledge of regulatory accrediting agencies and survey processes.
Subject-matter expertise in the Medical Equipment Management Program and its required policies and procedures.
Familiarity with hospital HIPAA policies and procedures.
Knowledge of and experience with UL, NFPA, NEC, IEC, and other national and international technical standards.
Strong strategic planning, project management, change management, and program evaluation skills.
Ability to lead staff and manage department workload, mentor technicians, communicate effectively, set priorities, provide constructive feedback, and support team development.
Ability to consider financial impacts, analyze data, and present findings supporting strategic and financial decisions.
Ability to work independently or with limited direction, handle multiple tasks, adapt to changing priorities, and complete work safely and on time.
Must be able to speak, hear, see, read, write, type, dial, reach, and bend; lift up to 50 pounds.
Bachelor’s degree or other higher-level education related to the job description is preferred.
Work hours are 40 hours per week during daytime and evening hours; scheduled hours may change. Overtime may be required or permitted with prior approval, and the position may participate in the facility on-call rotation.
Reports to the VP of Operations and supervises resident staff technicians.

Nice To Haves

Bachelor’s degree or other higher-level education pertaining to the job description.
CBET, CHTM, CCE, or similar certification.

Responsibilities

Direct day-to-day operations of the Biomedical Engineering department and resident staff technicians and specialists.
Create and assign monthly scheduled maintenance workloads, track progress, and provide accurate monthly reports to facility leadership.
Approve resident staff expenses, PTO requests, and timecards.
Monitor repair work performed by resident staff, field service technicians, and onsite vendor or manufacturer technicians.
Maintain a complete and accurate inventory of biomedical devices and ensure service documentation is concise and standardized.
Ensure RENOVO and facility performance indicators are met; expedite purchase orders and parts requests; and balance repair and preventive maintenance workloads.
Coordinate annual program quality audits with RENOVO Clinical Engineering staff and follow up on findings to support survey readiness.
Meet regularly with hospital department leaders, build relationships with senior leadership and C-suite personnel, and participate in hospital committees.
Lead or support the planning, evaluation, acquisition, servicing, and disposal of biomedical equipment, including projects involving installations, upgrades, construction, expansions, and network integration.
Educate end users on appropriate biomedical equipment use and provide in-service training.
Review service contracts to ensure they meet the healthcare organization’s needs and goals.
Monitor medical device recalls and safety alerts and ensure appropriate follow-up actions are taken.
Address customer and employee issues promptly and escalate them to the RENOVO District Manager as needed.
Provide resources for investigations of medical-device-related incidents.
Maintain facility-assigned test equipment to manufacturer requirements and arrange annual calibration, retaining appropriate documentation.
Work with the District Manager to advance the Integrated Systems Management program, including scheduling and attending meetings with hospital IT personnel.
Review policies and procedures annually and recommend updates.
Onboard and orient new employees; ensure hospital HR requirements and documentation are completed for resident employees.
Lead training and education for biomedical internship technicians and apprentices.
Set annual goals for technicians and the department, monitor progress, provide improvement feedback, and support employee development through RENOVO’s Performance Management program.
Help the customer develop annual operating budgets and forecast capital equipment needs through lifecycle management.
Provide expert guidance on healthcare technology management, applicable standards and regulations, technology assessments, capital purchases, equipment safety, accountability, and total cost of ownership.
Engage biomedical equipment organizations, peer institutions, and manufacturers as part of a quality improvement program.
Perform other duties as assigned.
Observe company policies and procedures, use teamwork to support customer satisfaction, maintain clean and orderly work areas and professional appearance, and keep RENOVO-owned equipment in working condition with annual calibration where appropriate.