Technology Director

Tipping Point Community•San Francisco, CA

17h•Hybrid

About The Position

The Technology Director leads the vision, strategy, and execution of Tipping Point’s technology ecosystem to maximize organizational efficiency and impact. This strategic and hands-on role oversees the design, optimization, and responsible evolution of systems supporting fundraising, grantmaking, operations, and communications. As a high-level individual contributor, the Director works with contractors and a managed service provider (MSP) to ensure technology systems—including a highly customized and integrated Salesforce instance—operate effectively. The role identifies opportunities to streamline processes, strengthen data integrity, improve cross-functional workflows, and guide thoughtful, responsible adoption of AI tools. The Technology Director is Tipping Point’s internal technology champion, reports to the Chief Operating Officer, and works closely with teams across the organization. The Director develops technology strategy, assesses organizational needs, leads technology projects and upgrades, and oversees Salesforce strategy and management. Responsibilities also include administration and integration of technology platforms, vendor and website coordination, cross-functional partnership and training, and management of the MSP relationship and staff support. The role is based in a hybrid work environment: staff are expected in the office Tuesday through Thursday and may work remotely or from the office on Mondays and Fridays. Tipping Point is a nonprofit focused on finding, funding, and strengthening poverty-fighting solutions in the Bay Area. Its investments support organizations, policies, and ideas that advance economic opportunity in housing, early childhood, education, and employment.

Requirements

Deep knowledge of emerging technologies, enterprise systems, cybersecurity, data management, and AI tools, with the ability to advise leadership on strategic adoption and integration.
Technical proficiency with Salesforce Administration, Tableau, Python, Stata, Box, Klaviyo, and related business systems, including experience supporting integrations across multiple platforms and technologies.
Proven ability to develop and execute forward-looking technology strategies that align systems, infrastructure, data, and operations with organizational priorities and risk tolerance.
Strong strategic and systems-thinking skills, including the ability to anticipate trends, simplify complex challenges, and translate vision into actionable solutions.
Experience leading complex technology initiatives, including stakeholder engagement, vendor management, change management, onboarding support, and business continuity planning.
Strong understanding of the governance, training, and operational processes needed to implement and sustain new technologies across teams.
Collaborative leadership style and excellent communication, relationship-building, and problem-solving skills, including ability to translate complex technical concepts into clear recommendations for technical and non-technical audiences.
Outstanding project management skills, including coordinating cross-functional workstreams and maintaining alignment with organizational goals and stakeholder expectations.
Flexibility, exceptional communication skills, ability to work well on a team, and ability to continuously problem solve in the face of challenges.

Nice To Haves

Salesforce Development and Administrator certifications preferred.

Responsibilities

Develop and implement a forward-looking technology strategy aligned with Tipping Point’s mission, values, and strategic priorities.
Assess organizational needs and recommend scalable, efficient technology solutions.
Identify and evaluate emerging technologies, including AI, to improve infrastructure, automate processes, and enhance impact.
Lead cross-functional technology projects from selection through implementation and adoption.
Oversee hardware and software upgrades, including implementation plans, stakeholder engagement, and staff adoption.
Optimize and steward the customized Salesforce environment supporting fundraising, procurement, and grantee management; serve as the in-house Salesforce expert and strategic lead, using consultants for backend coding support.
Lead Salesforce enhancements, including reports and dashboards, workflow improvements, integrations, connectors, and third-party applications; monitor updates and manage system improvements and data integrity.
Oversee system configuration, user roles, security permissions, and workflow rules.
Serve as the primary liaison with technology partners and vendors, including Salesforce, TechSoup, Box, Klaviyo, Stripe, and Classy.
Ensure third-party integrations, including Salesforce and Stripe integrations with Tipping Point’s website, work effectively.
Manage the technical aspects of email marketing platforms and system integrations.
Partner with external vendors to oversee website maintenance, upgrades, and troubleshooting.
Provide responsive technical support and thought partnership to teams across the organization.
Collaborate with teams to improve workflow efficiency and accuracy and advance business objectives through technology.
Lead staff training on new tools, system updates, and best practices; document processes and system changes.
Manage the MSP relationship, including the technology roadmap, hardware lifecycle, equipment inventory, security protocols, and troubleshooting.
Partner with the MSP to troubleshoot and support staff, resolve key issues, coordinate with contractors, and maintain consistent day-to-day operations.
Partner with the MSP on cybersecurity practices, risk mitigation, and data protection standards.
Perform other duties as assigned.