Healthcare Technology Director

Renovo Solutions•Phoenix, AZ

About The Position

The RENOVO Account Director is a high-level leader who may serve as a client’s Director of Biomedical or Clinical Engineering and is the primary contact for hospital leadership on matters related to the facility’s Medical Equipment Maintenance Program. The role directs the department’s operations, including staffing, procurement, biomedical equipment delivery and service, and regulatory compliance. The Account Director is a subject matter expert in medical device technology, security, and industry best practices, and provides consultative recommendations that inform client strategic and financial decisions. The position contributes to hospital committees and projects involving life safety, environment of care, risk management, capital acquisition, budgeting, new equipment, installations, upgrades, construction, and expansions. It is the highest account-based RENOVO management role and provides leadership within RENOVO and the supported organizations. The Account Director manages resident technicians and specialists, oversees maintenance and repair activity, performance indicators, equipment inventory and documentation, purchasing workflows, audits, employee onboarding and development, and customer relationships. The position collaborates with hospital leadership, RENOVO Clinical Engineering staff, the District Manager, and hospital IT personnel. It also supports equipment lifecycle planning, budgets, technology assessments, regulatory readiness, and continuous quality improvement. This is an exempt position with a 40-hour workweek during daytime and evening hours; scheduled hours may change. Overtime may be required or permitted with prior approval, and the position may participate in the facility’s on-call rotation. Travel is generally not required, though rare travel, including airline travel and overnight stays, may be requested. The role reports to the VP Operations and supervises resident staff technicians. Physical requirements include speaking, hearing, seeing, reading, writing, typing, dialing, reaching, bending, and lifting up to 50 pounds.

Requirements

Working knowledge of electromechanical devices and principles, general patient-care equipment, and the ability to demonstrate use of supported devices.
Extensive understanding of life-support and diagnostic-support devices and their use in healthcare settings.
In-depth knowledge of regulatory accrediting agencies and survey processes.
Subject matter expertise in the Medical Equipment Management Program and its required policies and procedures.
Familiarity with hospital HIPAA policies and procedures.
Knowledge of and experience with UL, NFPA, NEC, IEC, and other national and international technical standards.
Strong strategic planning, project management, change management, and program evaluation skills.
Ability to take ownership of assigned work, follow through, and close the loop.
Clear written and verbal communication and timely information-sharing focused on customer needs.
Integrity, including the ability to acknowledge mistakes and communicate directly and truthfully.
Customer-first service orientation and willingness to use customer feedback for improvement.
Ability to prioritize schedules and workload.
Advanced understanding of general and life-support patient-care devices and certain diagnostic equipment and how they are used within a facility.
Ability to mentor technicians, facilitate team communication, show care and respect for colleagues, and support employee success through RENOVO’s Performance Management program.
Ability to supervise staff and manage the department’s day-to-day workload.
Knowledge of accrediting agencies, including TJC, DNV, CAP, and DOH, and how the Medical Equipment Management Plan complies with their requirements.
Ability to provide constructive feedback and foster team growth.
Financial acumen and consideration of the financial impact of decisions on RENOVO and the healthcare organization.
Ability to analyze data and present findings supporting strategic and financial decisions.
Ability to meet the stated physical requirements, including lifting up to 50 pounds.

Nice To Haves

Bachelor’s degree or higher education related to this job description.
CBET, CHTM, CCE, or similar certification.

Responsibilities

Direct the day-to-day operation of the Biomedical Engineering department and manage resident staff technicians and specialists.
Create and assign monthly scheduled maintenance workloads, track work, and provide accurate monthly reports to facility leadership.
Approve resident staff expenses, PTO requests, and timecards.
Monitor service repairs performed by resident staff, field service technicians, and onsite vendor or manufacturer technicians.
Maintain a complete inventory of biomedical devices and ensure concise, standardized service documentation.
Ensure RENOVO and facility performance indicators are met.
Ensure purchase orders and parts requests are completed without undue delay.
Balance and prioritize service repair and scheduled maintenance workloads.
Work with RENOVO Clinical Engineering staff on annual program quality audits and follow up on findings to maintain survey readiness.
Meet with hospital department leadership to discuss departmental needs and opportunities, and develop relationships with senior leadership and C-suite personnel.
Communicate with hospital leadership and participate in hospital committees.
Support the planning, evaluation, acquisition, servicing, and disposal of biomedical equipment.
Educate end users on proper equipment use and provide equipment in-service training.
Lead projects involving biomedical equipment and medical-device network integration.
Evaluate service contracts to confirm they meet the healthcare organization’s needs and goals.
Monitor medical-device recalls and safety alerts and ensure appropriate follow-up action.
Resolve customer and employee issues promptly and escalate issues to the RENOVO District Manager when necessary.
Provide resources to support investigations of medical-device-related incidents.
Maintain facility-assigned test equipment according to manufacturer requirements and manage annual calibration and related documentation.
Work with the District Manager to advance the Integrated Systems Management program, including scheduling and attending meetings with hospital IT personnel.
Review policies and procedures annually and recommend or provide updates.
Complete onboarding and RENOVO orientation for new employees.
Ensure hospital HR requirements are met for resident employees and that necessary documentation is filed.
Drive training and education for biomedical internship technicians and apprentices.
Lead and motivate the team, set annual goals for technicians and the department, monitor progress, and provide improvement feedback.
Assist the customer with annual operating budgets for the associated cost center.
Forecast capital equipment needs through management of the equipment lifecycle process.
Serve on hospital committees as a healthcare technology management subject matter expert on applicable medical equipment maintenance standards and regulations.
Advise on medical equipment technology assessments, capital purchases, equipment safety, accountability, and total cost of ownership.
Engage biomedical equipment organizations, peer institutions, and manufacturers as part of a quality improvement program.
Perform other duties as assigned.
Observe company policies and procedures, work collaboratively to support customer satisfaction, maintain clean and orderly work areas, follow the company dress code and hygiene expectations, and keep RENOVO-owned tools, test equipment, computers, and other assigned equipment in proper working condition, including annual calibration where appropriate.

Benefits

Employee development through ongoing training and mentorship programs.
Professional growth and advancement opportunities, including promotion from within.
Supportive work environment.

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume