Healthcare Technology Director

Renovo Solutions•Lincoln, NE

About The Position

The Account Director is a senior leader who may serve as a client’s Director of Biomedical or Clinical Engineering. As the primary contact for hospital leadership on the facility’s Medical Equipment Maintenance Program, the Account Director directs the department’s daily operations, including staffing, procurement, biomedical equipment delivery and service, and regulatory compliance. The role serves as a subject matter expert in medical device technology, security, and industry best practices, and provides consultative recommendations that inform client strategic and financial decisions. The Account Director works closely with hospital leadership, including C-suite personnel, and participates in committees and projects involving life safety, environment of care, risk management, capital acquisition, budgeting, equipment purchases and upgrades, and construction or expansion. The position is the highest account-based RENOVO management role and provides leadership to the supported organizations and resident staff. The position requires knowledge of electromechanical devices, patient care and diagnostic equipment, medical equipment management programs, regulatory requirements, and relevant technical standards. It also requires strategic planning, project management, change management, program evaluation, staff supervision, and strong customer service and communication skills. The role is scheduled for 40 hours per week during daytime and evening hours. Scheduled hours may change. Overtime may be required or permitted with prior approval, and the role may be included in the facility’s on-call rotation. Travel is generally not required, though rare travel, including airline travel and overnight stays, may be requested. The position is FLSA exempt and has supervisory responsibility for resident staff technicians.

Requirements

Bachelor’s degree or other higher-level education pertaining to the job description is preferred.
Working knowledge of electromechanical devices and principles, and a high-level understanding of general patient-care equipment and its use.
Extensive understanding of life-support and diagnostic-support devices and their use in healthcare settings.
In-depth knowledge of regulatory accrediting agencies and survey processes.
Subject matter expertise in the Medical Equipment Management Program and its required policies and procedures.
Familiarity with hospital HIPAA policies and procedures.
Knowledge of and experience with UL, NFPA, NEC, IEC, and other national and international technical standards.
Strong strategic planning, project management, change management, and program evaluation skills.
Ability to take ownership of assigned work, follow through, and complete responsibilities.
Clear written and verbal communication skills and timely sharing of information.
Integrity, including the ability to acknowledge mistakes and communicate directly and truthfully.
Customer-first orientation and ability to use customer feedback to improve service.
Ability to prioritize schedules and workload.
Advanced understanding of general and life-support patient-care devices and certain diagnostic equipment and their use in the facility.
Ability to mentor technicians, support team communication, show respect for colleagues, and promote employee success through the RENOVO Performance Management program.
Ability to manage staff and the department’s day-to-day workload.
Knowledge of accrediting agencies, including TJC, DNV, CAP, and DOH, and how the Medical Equipment Management Plan complies with applicable requirements.
Ability to provide constructive feedback and foster team growth.
Financial acumen and ability to consider the financial impact of decisions for RENOVO and the healthcare organization.
Analytical ability to assess data and present findings that support strategic and financial decisions.
Technical and mechanical aptitude to determine how equipment works.
Ability to work independently or with limited direction, listen to opinions and criticism, adapt to changing priorities, work safely and promptly, manage multiple tasks, and maintain a professional manner.
Ability to speak, hear, see, read, write, type, dial, reach, and bend, and to lift 50 pounds.
Must meet hospital HR requirements applicable to resident employees.
Must maintain a clean, orderly appearance of work areas, observe the company dress code, maintain good personal hygiene, and keep assigned RENOVO equipment in proper working condition.

Nice To Haves

CBET, CHTM, CCE, or similar certification is preferred.
Bachelor’s degree or other higher-level education pertaining to the job description is preferred.

Responsibilities

Direct the day-to-day operation of the Biomedical Engineering department and resident staff technicians and specialists.
Create and assign monthly scheduled-maintenance workloads, track work, and provide accurate monthly reports to facility leadership.
Approve resident staff expenses, PTO requests, and timecards.
Monitor repair work performed by resident staff, field service technicians, and vendor or manufacturer technicians while onsite.
Maintain a complete and accurate inventory of biomedical equipment and ensure service documentation is concise and standardized.
Ensure RENOVO and facility performance indicators are met and purchase orders and parts requests are completed without undue delay.
Balance and prioritize service repairs and scheduled maintenance.
Participate in annual program quality audits with RENOVO Clinical Engineering staff and follow up on findings to support survey readiness.
Meet frequently with hospital department leaders to discuss departmental needs and opportunities, and build relationships with hospital senior leadership and C-suite personnel.
Communicate with hospital leadership through participation on committees.
Lead or support planning, evaluation, acquisition, servicing, and disposal of biomedical equipment.
Educate end users on proper equipment use and provide equipment in-servicing.
Lead projects involving biomedical equipment and medical-device network integration.
Review service-contract information to ensure it meets the healthcare organization’s needs and goals.
Monitor medical-device recalls and safety alerts and follow up to ensure appropriate action is taken.
Address customer and employee issues promptly and escalate them to the RENOVO District Manager as needed.
Provide resources for investigations of medical-device-related incidents.
Maintain facility-assigned test equipment to manufacturer requirements and arrange annual calibration, including obtaining and filing documentation.
Work with the District Manager to advance the Integrated Systems Management program, including scheduling and attending meetings with hospital IT personnel.
Review policies and procedures annually and provide feedback and updates as needed.
Complete onboarding and RENOVO orientation for new employees, and ensure hospital HR requirements and documentation are completed for resident employees.
Drive training and education for biomedical internship technicians and apprentices.
Lead and motivate the team by setting annual goals, tracking progress, and providing feedback for improvement.
Assist the customer with annual operating budgets for the associated cost center and forecast capital equipment needs through lifecycle management.
Serve on hospital committees as a healthcare technology management subject matter expert, including on standards and regulations governing medical-equipment maintenance.
Advise on medical equipment technology assessments, capital purchasing, equipment safety, accountability, and total cost of ownership.
Engage biomedical equipment organizations, peer institutions, and manufacturers as part of a quality-improvement program.
Perform other duties as assigned.
Observe company policies and procedures, work collaboratively to support customer satisfaction, maintain clean and orderly work areas, follow the company dress code and hygiene expectations, and maintain RENOVO-owned equipment in working condition, including annual calibration where appropriate.