HTM Project Manager

TRIMEDX•Chicago, IL

11d

About The Position

The Operations Project Manager supports the goals and objectives of the Clinical Engineering operations team. The role is responsible for relationship and resource management, project planning, tactical execution, and producing final project deliverables. The manager collaborates with senior management and stakeholders to meet business objectives and provides professional leadership and mentorship, fostering respect and trust and encouraging others to pursue excellence. The position leads strategic and tactical projects, supports company-wide Operational Excellence initiatives, designs and improves clinical engineering processes, and manages resources, constraints, deadlines, budgets, and deliverable standards. It also supports team growth through coaching and mentoring, monitors service delivery, communicates project information to stakeholders, and helps ensure customer needs are met. The role includes travel to sites and collaboration with Central Office associates as needed, ongoing biomedical training and education, periodic inventory inspections, and compliance with the Medical Equipment Management Plan and related procedures. It also includes auditing equipment database accuracy and ensuring service documentation is complete, timely, and accurate.

Requirements

Strong problem-solving and project management skills.
Strong communication skills and demonstrated success leading, motivating, and developing individuals and teams.
Proficiency with Microsoft Office applications and excellent computer skills.
Ability to think strategically and analytically, set priorities, manage time, and handle multiple competing priorities with concurrent deadlines.
Ability to collaborate with cross-functional teams, including Sales, Operations, Finance, and Accounting, and with customers to obtain buy-in, align resources, and complete projects.
Strong written, verbal, and presentation communication skills.
Ability to work independently with minimal supervision.
Acute attention to detail and quality control.
Bachelor’s degree or equivalent combination of education, training, and work experience in a related field (4 years).
Experience with project delivery methodologies and ability to select and use appropriate models to capture, analyze, and report data.
Excellent judgment and creative problem-solving skills, including negotiation and conflict resolution.
Experience with IT systems and processes.

Nice To Haves

PMP or CAPM certification is preferred but not required.

Responsibilities

Develop and execute strategic and tactical plans with senior management and stakeholders to deliver projects that support business goals.
Collaborate with leadership on company-wide Operational Excellence initiatives to improve quality, safety, delivery, and cost while maintaining continuous improvement.
Design new and improved processes aligned with enterprise direction and informed by the clinical engineering team.
Manage project resources, constraints, objectives, deadlines, budgets, scope, standards, and deliverables.
Travel to sites and work with Central Office associates as needed to collect and analyze data for special assignments.
Maintain biomedical expertise through ongoing training and education.
Perform periodic inspections of current inventory status.
Mentor team members and identify opportunities to improve efficiency through Operational Excellence concepts.
Monitor service delivery, including turnaround time, backlog, and devices listed as “could not locate.”
Coach and mentor technicians and provide performance feedback as needed.
Coordinate among the team, management, and customers to ensure project deliverables meet customer needs.
Foster respect, trust, and openness with team members, colleagues, and customers.
Work with coworkers and customers at all levels to build consensus and adoption of initiatives.
Communicate project progress, proposals, presentations, and other relevant information, including to executive leadership.
Translate client needs into solutions and complex information into customer-friendly formats.
Develop and maintain relationships with coworkers, customers, and vendors.
Interact professionally with external customers and end users, including clinicians, technologists, nurses, and technicians, to resolve issues.
Follow the Medical Equipment Management Plan, regulatory requirements, and applicable policies and procedures.
Audit equipment database accuracy and integrity, including inventory, preventive maintenance schedules, nomenclature, and service history.
Ensure service documentation is complete, timely, and accurate.