HTM Project Manager

TRIMEDX•Chicago, IL

13d•$75,000 - $94,000

About The Position

The Operations Project Manager supports the goals and objectives of the Clinical Engineering operations team. The role is responsible for relationship and resource management, project planning, tactical execution, and producing final project deliverables. The manager collaborates with senior management and stakeholders to meet business objectives and provides professional leadership and mentorship, fostering respect and trust and encouraging others to pursue excellence. The position leads or delegates strategic and tactical project plans, supports company-wide Operational Excellence initiatives, and designs processes that improve clinical engineering service delivery. It manages project resources, constraints, deadlines, budgets, scope, and standards; may travel to sites or work with Central Office associates to collect and analyze data; maintains biomedical expertise through training and education; and performs periodic inventory inspections. The role also monitors service delivery, coaches and mentors technicians, acts as a liaison among the team, management, and customers, communicates project information to audiences including executive leadership, and supports regulatory compliance. This includes following the Medical Equipment Management Plan, auditing equipment database accuracy and integrity, and ensuring service documentation is complete, timely, and accurate.

Requirements

Strong problem-solving and project management skills.
Strong communication skills and a proven ability to lead, motivate, and develop individuals and teams.
Excellent computer skills and proficiency with Microsoft Office applications.
Strategic and analytical thinking, prioritization, and time-management skills while handling competing priorities and concurrent deadlines.
Ability to collaborate strategically and work effectively with cross-functional teams, including Sales, Operations, Finance, and Accounting, and with customers to obtain buy-in, align resources, and complete projects.
Strong written, verbal, and presentation communication skills.
Ability to work independently with minimal supervision.
Acute attention to detail and quality control.
Bachelor’s degree or an equivalent combination of education, training, and work experience in a related field (4 years).
Experience with project delivery methodologies and ability to select and use appropriate models to capture, analyze, and report data.
Excellent judgment and creative problem-solving skills, including negotiation and conflict resolution.
Experience with IT systems and processes.

Nice To Haves

PMP or CAPM certification preferred, but not required.

Responsibilities

Collaborate with senior management and stakeholders to develop and execute strategic and tactical plans, leading or delegating work to complete projects that support business goals.
Collaborate with leadership on company-wide Operational Excellence initiatives to improve quality, safety, delivery, and cost while maintaining continuous improvement.
Design processes aligned with enterprise direction and informed by the clinical engineering team to improve clinical engineering service delivery.
Manage project resources, constraints, objectives, deadlines, budgets, scope, and standards to produce quality deliverables.
Travel to sites or work with Central Office associates to collect and analyze data for special assignments.
Maintain biomedical expertise through ongoing training and education.
Perform periodic inspections of current inventory status.
Serve as a resource and mentor, identifying opportunities to improve efficiency through operational excellence concepts.
Monitor service delivery, including turnaround time, service backlog, and devices listed as “could not locate.”
Coach and mentor technicians and provide performance feedback as needed.
Liaise between the team, management, and customers to ensure project deliverables meet customer needs.
Foster respect, trust, and openness with team members, colleagues, and customers.
Interface with coworkers and customers at all levels to build consensus and gain support for initiatives.
Communicate project information, including progress reports, proposals, and presentations, to all levels, including executive leadership.
Listen actively and translate client needs into solutions and complex information into customer-friendly formats.
Develop and maintain strong relationships with coworkers, customers, and vendors.
Interact professionally and courteously with external customers and end users, including clinicians, technologists, nurses, and technicians, to resolve issues.
Adhere to the Medical Equipment Management Plan, regulatory agency requirements, and applicable policies and procedures.
Audit equipment database accuracy and integrity, including inventory, preventative maintenance schedules, nomenclature, and service history.
Ensure service documentation is complete, timely, and accurate.