HTM Healthcare Engineering Tech I
About The Position
An HTM Technician maintains medical and clinical equipment and systems by implementing the Mayo Clinic Medical Equipment Management Plan. The technician performs planning, installation, maintenance, calibration, and repair of biomedical, laboratory, research, imaging equipment, and interconnected patient care systems, using technical and mechanical skills. The role focuses generally on lower-complexity, high-volume equipment such as infusion pumps, SCDs, centrifuges, microscopes, and entry-level imaging and x-ray equipment. The technician is expected to provide customer-focused service, communicate effectively, prioritize service calls appropriately, and follow Mayo Clinic policies and procedures. Service calls may come through HTM Leadership, HTM Support Specialists, or the CMMS dashboard; emergent customer calls may require a rapid response. On-call work, overtime, travel to other Mayo Clinic sites, and applicable vendor training may be required. The technician is expected to continuously develop their knowledge and capability with increasingly complex equipment in support of Mayo Clinic’s mission.
Requirements
- Minimum associate's degree, preferably from an accredited electronics school, or electronics training in the military.
- Technical and mechanical skills associated with medical equipment planning, installation, maintenance, calibration, and repair.
- Customer focus and strong communication and interpersonal skills.
- Ability to prioritize service calls appropriately and adhere to Mayo Clinic policy and procedure.
- Ability to use common electrical and electronic instruments such as oscilloscopes, multimeters, and radiation meters.
- Ability to load and configure Microsoft operating system software and antivirus software, and configure equipment to work properly on a network.
- Authorization to work and remain in the United States without current or future Mayo Clinic sponsorship.
Nice To Haves
- Knowledge of or training with medical equipment, operating systems, and basic networking.
- Familiarity with medical terminology, human anatomy, and physiology.
- AAMI ACI certification, including BMET, CRES, or CLES.
- Proven work experience, high-level technical training in related fields, or manufacturer/vendor training certifications.
- High-level knowledge of clinical, radiological, laboratory, and networked medical equipment and systems.
- Strong understanding of supported devices and ability to communicate their use effectively.
- Ability to provide high-level support for high-acuity medical equipment used for direct patient care.
- High-level understanding of the operations and environment supported, such as a hospital, clinic, laboratory, or research setting.
- High-level experience in the assigned clinical environment.
Responsibilities
- Plan, install, maintain, calibrate, and repair biomedical, laboratory, research, imaging equipment, and interconnected patient care systems.
- Maintain medical and clinical equipment and systems in accordance with the Mayo Clinic Medical Equipment Management Plan.
- Prioritize and respond to service calls received through HTM Leadership, HTM Support Specialists, the CMMS dashboard, or directly from customers.
- Provide customer-focused support and communicate effectively with customers and colleagues.
- Follow Mayo Clinic policies and procedures.
- Continuously develop technical knowledge and capability with increasingly complex equipment.
- Travel to other Mayo Clinic sites and attend applicable vendor training as needed.
Benefits
- Multiple medical plan options.
- Dental coverage through Delta Dental or a reimbursement account for flexible coverage.
- Vision plan with a national network.
- HSA and FSAs for eligible expenses.
- Competitive retirement package.
- Competitive compensation and comprehensive benefit plans.
- Continuing education and advancement opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
