Manager of Dental Operations

Central Jersey Medical Center•Perth Amboy, NJ

23d

About The Position

The Manager of Dental Operations administers the dental program and directs departmental activities in accordance with accepted national standards and administrative policies. The role helps ensure JRMC receives reimbursement for services rendered under FQHC regulations and that staff understand insurance billing policies and procedural guidelines. The position coordinates the organization and delivery of services at mobile dental van clinic sites, performs clinical and administrative duties, and ensures compliance with established policies and procedures. The role is part of the healthcare team and is led by the Chief Dental Officer. Team members receive performance measures and patient satisfaction results and can participate in improvement planning through regular QA meetings and action-plan development.

Requirements

Spanish speaking.
Ability to perform the essential duties satisfactorily.
Working knowledge of insurance billing policies and procedural guidelines is required of JRMC staff.

Responsibilities

Maintain schedules for Newark and Perth Amboy providers, including time off, early departures, and coverage.
Maintain schedules for dental assistants and sterilization clerks.
Handle lab statements and department payroll.
Coordinate infection control training.
Manage the Denta Quest Grant and Delta Grant.
Conduct dental assistant evaluations at 90 days and year-end.
Coordinate mobile dental scheduling.
Interview, hire, terminate, and replace dental assistants and sterilization clerks.
Maintain the dental budget.
Coordinate emergency preparedness and CQI.
Meet with vendors to arrange servicing and order supplies.
Schedule lunch-and-learn sessions for Perth Amboy and Newark.
Assist in creating department policies and procedures.
Register for and follow through on departmental events.
Conduct insurance-company site visits at the Perth Amboy and Newark locations.
Motivate office personnel to serve patient claims.
Respond efficiently to patient and doctor needs and inquiries.
Ensure delivery of quality dental care to patients.
Resolve patient issues in accordance with company policies and procedures, healthcare regulations, and dental board standards.
Manage patient scheduling and direct patient flow.
Support marketing and promotion initiatives.