Manager of Dental Operations

Central Jersey Medical Center•Perth Amboy, NJ

20d

About The Position

The Manager of Dental Operations administers the dental program and directs departmental activities in accordance with accepted national standards and administrative policies. The role helps ensure that JRMC receives reimbursement for services rendered under FQHC regulations and that staff maintain working knowledge of insurance billing policies and procedural guidelines. The position coordinates the organization and delivery of services at mobile dental van clinic sites, performs clinical and administrative duties, and ensures compliance with established policies and procedures. As a member of the healthcare team, led by the Chief Dental Officer, the manager contributes to the delivery of comprehensive, quality healthcare in an efficient and cost-effective manner. Team members receive performance measures and patient satisfaction results and may participate in improvement plans through regular QA meetings or action plan development.

Requirements

Must be able to perform each essential duty satisfactorily.
Spanish speaking.

Responsibilities

Maintain schedules for Newark and Perth Amboy providers, including time off, early departures, and coverage.
Maintain schedules for dental assistants and the sterilization clerk.
Manage lab statements and departmental payroll.
Coordinate infection control trainings.
Manage the Denta Quest Grant and Delta Grant.
Conduct dental assistant evaluations at 90 days and year-end.
Coordinate mobile clinic scheduling.
Interview, hire, terminate, and replace dental assistants and sterilization clerks.
Maintain the dental budget.
Manage emergency preparedness and CQI.
Meet with vendors for servicing and supply orders.
Schedule lunch-and-learn sessions for Perth Amboy and Newark.
Assist in creating departmental policies and procedures.
Register and follow through on departmental events.
Coordinate site visits by insurance companies at the Perth Amboy and Newark locations.
Motivate office personnel to serve patient claims.
Respond efficiently to patient and doctor needs and inquiries.
Ensure delivery of quality dental care to patients.
Resolve patient issues in accordance with company policies and procedures, healthcare regulations, and dental board standards.
Manage patient scheduling and direct patient flow.
Support marketing and promotion initiatives.