Manager of Communications and Community Engagement
About The Position
This position manages the agency’s communications, including social media and marketing, and supports grant management, fund development, and special events. It also provides executive-level support to the Director and Board of Directors. The role oversees communication channels and donor-development systems; prepares fundraising and organizational communications; analyzes engagement and fundraising results; and helps plan fundraising initiatives and community events. The position coordinates non-governmental grant applications and sponsorship proposals, supports Board and committee operations, and directly supervises designated support staff. It requires attendance at occasional evening and weekend events and meetings, along with participation in cultural competency workshops and ongoing development of culturally competent practices.
Requirements
- Bachelor’s degree in communications, marketing, public relations, business administration, nonprofit management, or a related field, with at least three years of relevant professional experience; an equivalent combination of education and relevant experience will be considered.
- Advanced proficiency in Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
- Proven experience and expertise with social media platforms.
- Access to a reliable vehicle and a valid driver’s license with a driving record acceptable to the agency’s insurance carrier.
- Maintain automobile insurance coverage of at least $100,000 per person/$300,000 per accident bodily injury and $50,000 property damage.
- Ability to operate a computer and related peripherals for extended periods throughout the workday.
- Ability to attend occasional evening and weekend events and meetings as needed.
Nice To Haves
- Experience with donor management databases, website content management systems, and digital marketing tools.
Responsibilities
- Oversee the agency website, social media platforms, and other communication channels, keeping content current, engaging, and consistent with agency messaging and priorities.
- Oversee the donor and prospect database, ensuring accurate and timely records and using database functions to generate reports, mailing lists, and development information.
- Direct preparation and implementation of mailings, newsletters, annual reports, fundraising appeals, and other communications, including maintaining mailing lists and related materials.
- Oversee systems for recording and tracking cash contributions, pledges, and in-kind gifts; ensure accurate records, acknowledgements, pledge reminders, monthly giving records, and contribution reconciliation with Finance.
- Prepare and analyze fundraising, donor, and communications reports, including social media engagement, website traffic, campaign results, and donor trends; evaluate effectiveness and recommend improvements.
- Plan and coordinate fundraising initiatives, sponsorship activities, and donor engagement efforts, including contributing to the Annual Campaign and Annual Report.
- Support and assist with oversight of fundraising events and initiatives, including Fashion Week of Rochester, the annual spring gala, and program-focused events.
- Participate in the leadership group planning and coordinating fundraising events; establish timelines, priorities, deliverables, and resource needs; oversee registration, ticket sales, auction management, technology, and other operational components.
- Represent the agency at designated fundraising and community events.
- Coordinate preparation and submission of non-governmental grant applications and sponsorship proposals, monitor deadlines and requirements, and coordinate supporting information and documentation.
- Oversee assigned Board of Directors and committee support functions, including meeting preparation, agendas and materials, communications, scheduling, meeting attendance, minute-taking, and follow-up.
- Work collaboratively with support staff to ensure effective Board operations.
- Directly supervise designated support staff, including assigning and prioritizing work, monitoring performance and quality, providing feedback, and supporting professional development.
- Attend assigned board committee meetings, which may occasionally require work after regular business hours.
- Perform other duties as assigned.
- Attend cultural competency workshops and trainings and continually enhance understanding of cultural diversity.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
