Engagement and Communications Manager

Morgan Lewis • Philadelphia, PA

1d • Hybrid

About The Position

Morgan, Lewis & Bockius LLP is seeking an Engagement and Communications Manager to build short- and long-term roadmaps for project and product lifecycles at the firm. Reporting to the Director of Knowledge Solutions Operations and Engagement, this role develops communications, procedures, implementation processes, and adoption efforts delivered by the Knowledge Management department. The manager works closely with project management and product teams and interfaces with all levels of the firm, practice groups, and office management to initiate change management strategies and optimize engagement.

The position is based in the firm's Philadelphia office with a hybrid in-office/remote schedule. The manager owns adoption outcomes for major initiatives, including stakeholder alignment, change impact assessment, communications, enablement, adoption measurement, and post-launch remediation. The role also includes direct supervision and development of non-supervisory employees, departmental budget responsibilities, and efforts to improve efficiency and reduce expenses.

Requirements

• Bachelor’s degree from a four-year college or university.
• At least 7 years of communications and engagement experience in a professional services organization.
• At least 3 years of experience in sustainability, change management, or service efforts.
• Proven ability to drive cross-functional initiatives to implementation.
• Ability to work independently and self-motivate, develop objective and task plans, and drive progress without supervision.
• Strategic business focus and understanding, with a client-focused perspective.
• Strong knowledge of project concepts, including RACI, Agile, and Scrum.
• Sustainability industry benchmarking experience.
• Experience in third-party relationship management.
• Strong collaboration, interpersonal, and leadership skills.
• Strategic project management skills, including organizational and problem-solving skills.
• Technical skills in Microsoft Office, Adobe Creative Suite, Power BI, and JIRA/Confluence.

Nice To Haves

• Familiarity with the legal industry is desired.

Responsibilities

• Collaborate with project management and product teams and interface with firm leadership, practice groups, and office management to initiate change management strategies and optimize engagement.
• Own end-to-end adoption outcomes for major initiatives by defining and driving engagement strategies across stakeholder alignment, change impact assessment, communications, and enablement.
• Develop and maintain stakeholder strategies, including segmentation, influence mapping, sponsor alignment, and targeted engagement plans for impacted user groups.
• Define and implement communication gating and sequencing for strategic messaging.
• Design role-based training and enablement pathways aligned with desired behaviors, business processes, and user journeys.
• Establish adoption success criteria and KPIs with product and business stakeholders, manage KPIs, and document results.
• Own post-launch adoption performance by monitoring leading indicators, diagnosing gaps, and driving targeted remediation actions.
• Build relationships with key institutional players and advocate for clients with cross-functional teams.
• Support executive communications about project adoption successes and solution-based opportunities in relation to desired KPIs and outcomes.
• Establish and adhere to the department budget, and identify opportunities to improve efficiency and reduce expenses by streamlining operations.
• Supervise non-supervisory employees, including interviewing, hiring, training, assigning and directing work, appraising performance, rewarding and disciplining employees, and addressing complaints and problems in accordance with firm policies and applicable laws.
• Lead by example, establish expectations and priorities, balance workloads, resolve staff issues, keep staff informed, build an effective team, and delegate appropriately.
• Develop staff through feedback, coaching, performance evaluation, and recognition.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior