Marketing, Communications and Engagement Manager

ISS•San Diego, CA

1d•$115,000 - $130,000

About The Position

The Marketing, Communications and Engagement (MCE) Manager is a communications expert with a passion for real food and distinctive storytelling. The role works closely with the broader MCE team and the client’s HR, Workplace Experience, Real Estate–Facilities, and Food teams. The MCE Manager champions and represents the food program, its core values, and its initiatives. The MCE Manager plans, coordinates, organizes, and executes internal communications initiatives, including proactive and reactive messaging, to advance the food program’s objectives. The role also leads local and regional engagement through communications, internal activation, educational programming, and community events. It aligns efforts across RTP-WIC-SJQ, develops communication and content strategies, supports local campaigns and events, builds stakeholder relationships, and tracks the return on investment of employee communications programs. Employees must comply with Health, Safety, Environment, and Quality (HSEQ) policies and procedures, participate in HSEQ training, and report potential hazards or compliance concerns. Employment may be contingent on successful completion of a background check and, where applicable, drug and/or alcohol screening in accordance with applicable laws and company requirements.

Requirements

1–3 years of experience in internal communications.
Passion for great food and hospitality.
Strong verbal, writing, and editing skills.
Ability to thrive in a fast-paced, dynamic environment.
Detail-oriented with strong organizational, strategic, and customer service skills.
Team player with sound judgment, an inquisitive nature, and openness to feedback.
Ability to work autonomously within established approval channels.
Excellent change management skills, including anticipating risks and recommending solutions.
Demonstrated ability to manage varied stakeholders and deliver multiple projects simultaneously.
Experience with video production, video editing software, and video/camera operation.
Proficiency in Microsoft Suite, presentation development, and word processing.
Passion for storytelling related to good food, food care, and sustainability.
Adhere to HSEQ policies and procedures and participate in required training.
Successful completion of a background check and, where applicable, drug and/or alcohol screening may be required.

Nice To Haves

Bachelor’s degree in journalism, marketing, public relations, or a related field is preferred.

Responsibilities

Strategically align MCE efforts across RTP-WIC-SJQ by identifying opportunities with the customer-facing and partner teams, and develop scalable solutions and supporting tools and resources.
Provide thought leadership to guide local teams, stakeholders, and project initiatives toward program goals.
Develop and execute communication plans that promote employee engagement.
Write, edit, and produce content, including videos, communication materials, and infographics, for a variety of digital channels.
Review and edit internal communications, presentations, tools, and resources for accuracy and tone before dissemination.
Create and coordinate communications supporting broad initiatives and local campaigns.
Develop new content and experiment with unconventional communication channels.
Facilitate community partnerships with local farms, independent purveyors, and food innovators.
Maintain communication platforms that strategically relay and archive the client’s story for business units and users.
Support the local brand, visual identity, and voice for each business unit and its users.
Guide food team members in planning and executing local campaigns and events.
Build and maintain relationships with local stakeholders, including the client, business units, partners, and local communities, to develop memorable experiences.
Establish and track ROI connecting employee communications programs to engagement and organizational performance.
Follow HSEQ policies and procedures, participate in HSEQ training, and report potential hazards or compliance concerns.