Marketing, Communications and Engagement Manager

ISS•Los Angeles, CA

5d•$100,000 - $121,000

About The Position

ISS Guckenheimer is seeking a communications professional passionate about real food and storytelling to support the vision and mission of a partner’s global food program. The Marketing, Communications and Engagement (MCE) Manager serves as a champion, guardian, advocate and ambassador for the food brand. The role plans, coordinates and executes internal communications, including proactive and reactive messaging, to advance the program’s objectives. It also leads local and regional engagement through communications, internal activation, educational programming and community events. The manager works with the broader MCE team and user-facing and partner teams to identify opportunities, develop scalable solutions, guide local teams and stakeholders, create engaging content, and support global initiatives and local campaigns. The role builds relationships with clients, business units, partners and communities; supports local brand identity and communication platforms; and mentors internal team members. Some travel may be required, approximately 5–10%. Employees must follow HSEQ policies and procedures, participate in training, and report potential hazards or compliance concerns.

Requirements

7–10 years of relevant experience.
Strong verbal, writing and editing skills.
Ability to thrive in a fast-paced and dynamic environment.
Detail-oriented, with strong organizational, strategic and customer service skills.
Team player with sound judgment who welcomes feedback and has an inquisitive nature.
Ability to work autonomously within established approval channels.
Excellent change management skills, including anticipating risks and recommending solutions.
Demonstrated experience managing a variety of stakeholders while delivering multiple projects simultaneously.
Experience with video production, video editing software, and video and camera operation.
Proficiency in Google Apps, presentation development and word processing.
Passion for great food, hospitality, and storytelling related to good food and food care.
Ability to work well under pressure and meet deadlines.
Ability to lift up to 20 pounds.
Some travel may be required, approximately 5–10%.

Nice To Haves

Bachelor’s degree in journalism, marketing, public relations or a related field preferred.
Graphic design experience preferred.

Responsibilities

Align MCE efforts by identifying opportunities with user-facing and partner teams, and develop scalable solutions and supporting tools and resources.
Provide thought leadership to guide local teams, stakeholders and projects toward program goals.
Develop and execute communication plans that connect teams with the global food brand and promote user engagement.
Write, edit and produce content, including videos, communication materials and infographics, for digital channels.
Review and edit internal communications, presentations, tools and resources to ensure accuracy and appropriate tone.
Coordinate communications supporting global initiatives and local campaigns.
Develop new content and explore alternative communication channels.
Facilitate community partnerships with local farms, independent purveyors and innovators in the food space.
Maintain communication platforms for strategically relaying and archiving the client’s story across business units and users.
Support the brand, visual identity and voice locally for each business unit and its users.
Mentor, support and manage internal team members, providing guidance for planning and executing local campaigns and events.
Build and maintain relationships with local stakeholders, including clients, business units, partners and local communities, to develop strong user experiences.
Establish and track ROI linking employee communications programs to brand engagement and organizational performance.
Adhere to HSEQ policies and procedures, participate in HSEQ training, and report potential hazards or compliance concerns.