Marketing, Communications and Engagement Manager

ISS•Boulder, CO

5d•$115,000 - $130,000

About The Position

The Marketing, Communications and Engagement Manager is a communications expert with a passion for real food and unique storytelling. The role works closely with client HR, Workplace Experience, Real Estate–Facilities, and Food Teams, serving as a champion, guardian, advocate, and ambassador for the food program and its core values and initiatives. The manager plans, coordinates, organizes, and executes internal communications, including proactive and reactive messaging, to advance the food program’s objectives. The role also leads local and regional engagement through communications, internal activation, educational programming, and community events. Responsibilities include aligning communications efforts across RTP-WIC-SJQ, developing content and communication plans, supporting local campaigns and events, maintaining communication platforms, building stakeholder relationships, and tracking the return on investment of employee communications programs. All employees must follow Health, Safety, Environment, and Quality (HSEQ) policies and procedures, participate in HSEQ training, and report potential hazards or compliance concerns. ISS offers full-time employees medical, dental, life, and disability insurance, along with a comprehensive leave program based on employment status. The annual salary range is $115,000–$130,000; final compensation depends on experience and skills. Employment may be contingent on successful completion of a background check and, where applicable, drug and/or alcohol screening in accordance with applicable laws and company requirements.

Requirements

1–3 years of experience in internal communications.
Strong verbal, writing, and editing skills.
Ability to thrive in a fast-paced, dynamic environment.
Detail-oriented with strong organizational, strategic, and customer-service skills.
Team-oriented, sound judgment, receptive to feedback, and inquisitive.
Ability to work autonomously within established approval channels.
Excellent change-management skills, including anticipating risks and recommending solutions.
Demonstrated ability to manage a variety of stakeholders while delivering multiple projects simultaneously.
Experience with video production, video-editing software, and video/camera operation.
Proficiency in Microsoft Suite, presentation development, and word processing.

Nice To Haves

Bachelor’s degree in journalism, marketing, public relations, or a related field (preferred).
Passion for great food and hospitality.
Passion for storytelling about good food, food care, and sustainability.

Responsibilities

Strategically align MCE efforts across RTP-WIC-SJQ by identifying opportunities with the customer-facing/partner team and developing scalable solutions, tools, and resources.
Provide thought leadership to guide local teams, stakeholders, and project initiatives toward program goals.
Develop and execute communication plans to promote employee engagement.
Write, edit, and produce content, including videos, communication materials, and infographics, for a variety of digital channels.
Review and edit internal communications, presentations, tools, and resources for accuracy and tone before distribution.
Create and coordinate communications supporting broad initiatives and local campaigns.
Develop new content and experiment with innovative communication channels.
Facilitate community partnerships with local farms, independent purveyors, and innovators in the food space.
Maintain communication platforms for strategically sharing and archiving the client’s story across business units and users.
Support local brand, visual identity, and voice for each business unit and its users.
Guide food team members in planning and executing local campaigns and events.
Build and maintain relationships with client, business-unit, partner, and community stakeholders to develop memorable experiences.
Establish and track ROI linking employee communications programs to engagement and organizational performance.
Adhere to HSEQ policies and procedures, participate in related training, and report potential hazards or compliance concerns.