Manager of Communications and Community Engagement

Center for Youth Services•Rochester, NY

About The Position

This position manages the agency’s communications, including social media, marketing, support for grant management and fund development, and special events. It also provides executive-level support to the Director and Board of Directors. The role oversees communications channels and donor-development systems, coordinates fundraising and community engagement initiatives, and prepares reports to evaluate outreach and fundraising effectiveness. It supports agency fundraising events, non-governmental grant applications and sponsorship proposals, and assigned Board and committee functions. The position directly supervises designated support staff and participates in cultural competency workshops and training.

Requirements

Bachelor’s degree in communications, marketing, public relations, business administration, nonprofit management, or a related field, or an equivalent combination of education and relevant experience.
At least three years of relevant professional experience.
Advanced proficiency in Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
Proven experience and expertise with social media platforms.
Access to a reliable vehicle and a valid driver’s license with a driving record acceptable to the agency’s insurance carrier.
Maintain automobile insurance coverage of at least $100,000 per person/$300,000 per accident for bodily injury and $50,000 for property damage.
Ability to operate a computer and related peripherals for extended periods throughout the workday.
Ability to attend occasional evening and weekend events and meetings as needed.
Attend required cultural competency workshops and trainings and continually enhance understanding of cultural diversity.

Nice To Haves

Experience with donor management databases, website content management systems, and digital marketing tools.

Responsibilities

Oversee the agency website, social media platforms, and other communication channels, keeping content current, engaging, and consistent with agency messaging and priorities.
Oversee the donor and prospect database, including recording contributions, donor activity, sponsorships, and prospect information, and generating reports and mailing lists.
Direct the preparation and implementation of mailings, newsletters, annual reports, fundraising appeals, and other communications, including maintaining mailing lists and related materials.
Oversee processes for recording and tracking cash contributions, pledges, and in-kind gifts; ensure accurate records, acknowledgements, reminders, monthly giving records, and reconciliation in coordination with Finance.
Prepare and analyze fundraising, donor, and communications reports, including social media engagement, website traffic, campaign results, and donor trends; evaluate effectiveness and recommend improvements.
Plan and coordinate fundraising initiatives, sponsorship activities, and donor engagement efforts, including contributing to the Annual Campaign and Annual Report.
Support and assist with oversight of agency fundraising events and initiatives, including Fashion Week of Rochester, the annual spring gala, and program-focused fundraising events.
Participate in the leadership group for fundraising events, coordinating plans, timelines, priorities, deliverables, and resource needs; oversee event registration, ticket sales, auction management, technology, and other operational components.
Represent the agency at designated fundraising and community events.
Coordinate preparation and submission of non-governmental grant applications and sponsorship proposals, monitor deadlines and requirements, and coordinate supporting information and documentation.
Oversee assigned Board of Directors and committee support, including meeting preparation, agendas and materials, communications, scheduling, attendance, minutes, and follow-up; collaborate with support staff on Board operations.
Directly supervise designated support staff, including assigning and prioritizing work, monitoring performance and quality, providing feedback, and supporting professional development.
Participate in assigned board committee meetings, which may occasionally require work after regular business hours.
Attend cultural competency workshops and trainings and continually enhance understanding of cultural diversity.
Perform other duties as assigned.