Manager of Administrative Services

HCA Healthcare•Austin, TX

About The Position

The Manager of Administrative Services supports Administrative Officers in their daily operations and performs the administrative office duties needed to ensure the efficient operation of the Administration Department. The role manages Executive Administrative Assistants in Administration and develops and maintains effective communication with patients, families, staff, visitors, and physicians. It also participates in patient-specific care standards as directed and follows service excellence standards to support patient satisfaction. The manager performs secretarial and clerical work, manages operational issues and activities for Administration, maintains policy and procedure manuals according to JCAHO and other regulatory standards, and coordinates office supplies, equipment, information systems, facilities, and expense reports. The position also prepares and distributes correspondence, maintains files and records, supports meetings and calendars, oversees designated staff timekeeping, and coordinates scheduling and logistics for meetings, promotions, and events. The role requires compliance with hospital and departmental policies, including mandatory education, attendance, safety, and infection control requirements, and contributes to personal, departmental, and hospital performance improvement. The position is with St. David’s North Austin Medical Center, part of St. David’s HealthCare.

Requirements

Excellent prioritization, time management, organizational, interpersonal, and telephone skills.
Excellent computer skills, including Microsoft products.
Associate’s degree or equivalent two-year college/technical diploma.
At least three years of experience in an administrative assistant capacity.

Responsibilities

Support Administrative Officers in their daily operations and perform administrative duties necessary for efficient operation of the Administration Department.
Manage Executive Administrative Assistants in Administration.
Develop and maintain effective communication with patients, families, staff, visitors, and physicians.
Participate in providing patient-specific care standards as directed and follow service excellence standards.
Comply with hospital and departmental policies and procedures, including mandatory education, attendance, safety, and infection control requirements.
Contribute to personal, departmental, and hospital performance improvement goals.
Manage operational issues and activities for Administration.
Type and maintain policy and procedure manuals according to JCAHO standards and other regulatory requirements.
Requisition supplies and coordinate office equipment, information system, and facilities maintenance; complete expense reports; and maintain and order supplies.
Prepare requested correspondence and memos, complete information accurately, and distribute it by assigned deadlines.
Post departmental memos and notices manually and electronically, and circulate interdepartmental communications.
Maintain an organized file system, Administration records management requirements, and education summaries for the respective Administrator.
Maintain educational knowledge and demonstrate professional growth.
Attend meetings and record minutes when requested.
Manage Kronos timekeeping for designated staff members.
Answer and direct telephone calls promptly and courteously, make appropriate decisions about call referrals, and record and relay messages.
Maintain familiarity with the hospital layout and personnel, and maintain electronic calendars.
Schedule and plan departmental special promotions and events as necessary.
Arrange out-of-town meetings, transportation, and accommodations as necessary.

Benefits

Comprehensive medical coverage, including prescription drug and behavioral health coverage, free telemedicine, and free AirMed medical transportation.
Dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans, and long-term care coverage.
Auto and home insurance, identity theft protection, legal counseling, moving assistance, and pet insurance.
Free counseling services and resources for emotional, physical, and financial wellbeing.
401(k) plan with a 100% match on 3% to 9% of pay, based on years of service.
Employee Stock Purchase Plan with 10% off HCA Healthcare stock.
Fertility and family-building benefits and adoption assistance.
Referral services for child, elder, and pet care, home and auto repair, and event planning.
Consumer discounts through Abenity and Consumer Discounts.
Retirement readiness and rollover assistance services and preferred banking partnerships.
Education assistance for tuition, student loans, certification support, and dependent scholarships.
Colleague recognition program.
Time Away From Work Program, including paid time off, paid family leave, disability coverage, and leaves of absence.
Employee Health Assistance Fund offering free employee-only coverage to eligible full-time and part-time colleagues based on income.