Director of Administrative Services

Old North State Trust • Greensboro, NC

2d

About The Position

The Director of Administrative Services advances organizational effectiveness, strategic execution, trust administration oversight, and committee governance. Working closely with the President and leadership, the Director drives operational excellence, improves business processes, enhances client service delivery, and supports long-term organizational growth. The position directly leads the Trust Administration Manager, chairs key trust-related committees, facilitates cross-functional collaboration, and ensures strategic initiatives are implemented in alignment with the organization's mission, values, and business objectives.

The role provides oversight of trust administration and client service, leads strategic and operational initiatives, supports change management and organizational development, and facilitates committee governance and communication among committees, management, and executive leadership. The Director also maintains knowledge of applicable trust, fiduciary, regulatory, and organizational policies and prepares reports, presentations, and analyses for executive leadership and board-level committees as needed.

Requirements

• Minimum of 7–10 years of progressive leadership experience.
• Demonstrated experience leading strategic initiatives, operational improvements, and cross-functional projects.
• Previous supervisory or management experience required.
• Strong leadership, organizational, and strategic planning skills.
• Excellent communication, presentation, and interpersonal abilities.
• Ability to analyze complex issues and develop practical solutions.
• Strong project management and execution skills.
• Ability to build relationships and influence outcomes across all levels of the organization.
• Demonstrated ability to manage multiple priorities while maintaining high standards of accuracy and service.
• Proficiency with Microsoft Office products and business management systems.

Nice To Haves

• Bachelor's degree in Business Administration, Finance, Management, Trust Administration, or a related field preferred.

Responsibilities

• Partner with the President and leadership team to develop and execute strategic priorities and organizational initiatives.
• Identify, evaluate, and implement opportunities to improve operational efficiency, workflow effectiveness, productivity, and client service delivery.
• Lead strategic projects and organizational initiatives from planning through implementation and evaluation.
• Analyze complex operational and organizational challenges, recommend solutions, and oversee execution.
• Monitor organizational performance and provide leadership with updates on progress, risks, opportunities, and key initiatives.
• Support change management and organizational development activities that strengthen business performance and employee engagement.
• Provide trust administration oversight to support exceptional client service and adherence to organizational practices and standards.
• Directly supervise the Trust Administration Manager, including coaching, performance management, mentoring, and professional development.
• Partner with the Trust Administration Manager to establish departmental goals, priorities, and performance expectations.
• Promote consistency, accountability, and best practices within the trust administration function.
• Support succession planning, professional staff development, and continuous process improvement initiatives.
• Serve as Chair of the Trust Committee and Trust Administration Committee (TAC).
• Develop meeting agendas, committee materials, reports, and recommendations to facilitate informed decision-making.
• Coordinate with committee members and leadership to identify matters requiring review, discussion, and approval.
• Facilitate committee meetings that support governance, policy development, risk management, and operational effectiveness.
• Ensure committee decisions, recommendations, and action items are documented, communicated, and completed.
• Serve as a liaison between committees, management, and executive leadership to support effective communication and alignment of priorities.
• Foster collaboration across departments and build consensus among stakeholders to achieve organizational goals.
• Communicate strategic initiatives, organizational priorities, and operational changes throughout the organization.
• Maintain a thorough understanding of applicable trust, fiduciary, regulatory, and organizational policies and procedures.
• Prepare reports, presentations, and analyses for executive leadership and board-level committees as needed.
• Perform other duties and special projects as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior