Director of Administrative Services

Old North State Trust•Greensboro, NC

About The Position

The Director of Administrative Services advances organizational effectiveness, strategic execution, trust administration oversight, and committee governance. Working closely with the President and leadership team, the Director promotes operational excellence, improves business processes, enhances client service delivery, and supports long-term organizational growth. The position directly supervises the Trust Administration Manager, chairs the Trust Committee and Trust Administration Committee (TAC), facilitates cross-functional collaboration, and ensures strategic initiatives are implemented in alignment with the organization’s mission, values, and business objectives. The Director leads strategic priorities and organizational initiatives; evaluates opportunities to improve efficiency, workflows, productivity, and client service; and oversees projects from planning through implementation and evaluation. The role monitors organizational performance, reports progress and emerging risks or opportunities to leadership, and supports change management and organizational development. The Director provides oversight of trust administration and client service, promotes adherence to organizational practices and standards, and works with the Trust Administration Manager to establish departmental goals and expectations. The role also leads committee governance, prepares agendas and materials, facilitates meetings, and ensures decisions and action items are documented, communicated, and completed. The Director serves as a liaison among committees, management, and executive leadership, fosters collaboration across departments, and prepares reports, presentations, and analyses for executive leadership and board-level committees as needed.

Requirements

Minimum of 7–10 years of progressive leadership experience.
Previous supervisory or management experience.
Demonstrated experience leading strategic initiatives, operational improvements, and cross-functional projects.
Strong leadership, organizational, and strategic planning skills.
Excellent communication, presentation, and interpersonal abilities.
Ability to analyze complex issues and develop practical solutions.
Strong project management and execution skills.
Ability to build relationships and influence outcomes across all levels of the organization.
Ability to manage multiple priorities while maintaining high standards of accuracy and service.
Proficiency with Microsoft Office products and business management systems.

Nice To Haves

Bachelor’s degree in Business Administration, Finance, Management, Trust Administration, or a related field preferred.

Responsibilities

Partner with the President and leadership team to develop and execute strategic priorities and organizational initiatives.
Identify, evaluate, and implement improvements to operational efficiency, workflows, productivity, and client service delivery.
Lead strategic projects and organizational initiatives from planning through implementation and evaluation.
Analyze operational and organizational challenges, recommend solutions, and oversee their execution.
Monitor organizational performance and provide leadership with updates on progress, risks, opportunities, and key initiatives.
Support change management and organizational development activities.
Oversee trust administration to promote exceptional client service and adherence to organizational practices and standards.
Directly supervise, coach, mentor, and manage the performance and professional development of the Trust Administration Manager.
Partner with the Trust Administration Manager to establish departmental goals, priorities, and performance expectations.
Promote consistency, accountability, and best practices in trust administration.
Support succession planning, professional staff development, and continuous process improvement.
Serve as Chair of the Trust Committee and Trust Administration Committee (TAC).
Develop committee agendas, materials, reports, and recommendations to support informed decision-making.
Coordinate with committee members and leadership to identify matters for review, discussion, and approval.
Facilitate committee meetings supporting governance, policy development, risk management, and operational effectiveness.
Document, communicate, and follow through on committee decisions, recommendations, and action items.
Liaise among committees, management, and executive leadership to support communication and alignment.
Foster cross-department collaboration, build stakeholder consensus, and coordinate work across business functions.
Communicate strategic initiatives, organizational priorities, and operational changes throughout the organization.
Maintain a thorough understanding of applicable trust, fiduciary, regulatory, and organizational policies and procedures.
Prepare reports, presentations, and analyses for executive leadership and board-level committees as needed.
Perform other duties and special projects as assigned.