Manager, Media Operations

Adelphi Group•Atlanta, GA

8d•Hybrid

About The Position

The Manager, Media Operations is a proactive, detail-oriented self-starter with operations, project management, and/or investment experience. The role navigates complex workflows and collaborates with onshore and offshore teams to support flawless campaign execution and operational excellence across the digital media landscape. The position oversees Prisma campaign setup and audits campaign structure for alignment with organizational standards and data governance. It supports consistent documentation, templates, and processes across the portfolio’s four brands, coordinates cross-functional work and deliverables, and helps manage Investment workstreams and offshore resource needs. The Manager provides weekly status updates to Operations leadership, escalates issues when appropriate, identifies process gaps and improvements, and supports the Associate Director with rollouts of Omnicom technologies and platforms. The role also helps build strong relationships with client counterparts, internal teams, vendors, and partners. Omnicom policy requires employees to work in the office a minimum of three days per week, to the extent permissible by local law, unless additional in-office days are directed by the agency or manager.

Requirements

Bachelor’s degree in Marketing, Advertising, and/or Communications.
Minimum 3–5 years of experience in an advertising agency.
Proactive, self-starting approach.
Comfort working with budgets and numerical values.
Confidence analyzing and acting on media data.
Exceptional organizational skills and ability to manage multiple projects simultaneously.
Strong attention to detail.
Advanced knowledge of the PRISMA media management tool’s workflow.
Strong understanding of financial operations and agency billing processes.
Previous experience supporting or working on an Investment team across any media channel.
Knowledge of digital platforms and media execution processes across Search, Social, and Programmatic channels.
Knowledge of campaign operation and management tools, including Google Marketing Platform (GCM), Google Ads, Facebook Ads Manager, and programmatic DSPs such as DV360.
Familiarity with the ad operations trafficking process.
Advanced Excel and PowerPoint skills, including pivot tables, formulas, and web queries.
Experience with project management tools such as HIVE, Jira, Smartsheet, and Microsoft Teams.
Familiarity with BI tools such as Tableau, Alteryx, Datorama, and PowerBI.
Experience working with offshore teams in a support or enablement capacity.

Nice To Haves

Hands-on experience building and actualizing campaigns within Prisma.
Experience in Digital Activation/Investment or Ad Operations.

Responsibilities

Identify operational requirements and assist with developing processes, standards, and solutions across the digital media landscape.
Oversee Prisma campaign setup and frequently audit campaign structure for compliance with organizational standards and data governance.
Help standardize documentation, templates, and processes across all four brands in the portfolio.
Partner with Business Operations, Finance Operations, Data Operations, Investment, Planning, and offshore teams to support collaboration and workflow integration.
Maintain visibility across current projects and coordinate cross-functional inputs to meet deliverables and client deadlines.
Help project manage Investment workstreams and confirm projects are completed.
Identify resource requirements, especially those related to offshore utilization.
Provide weekly status updates to Operations leadership and escalate issues when appropriate.
Identify process gaps or inefficiencies and suggest practical improvements that address team needs.
Support the Associate Director with rollouts of Omnicom technologies and platforms, such as OMNI.
Collaborate with the Associate Director to build positive relationships with client counterparts, internal teams, vendors, and partners.