Manager, IT Infrastructure Operations

Tucson Electric Power•Tucson, AZ

About The Position

The Manager, IT Infrastructure Operations manages the IT infrastructure operational environment, including in-scope critical infrastructure. The role oversees triage, troubleshooting, and resolution of IT problems and outages, as well as performance management and security controls. The manager oversees post-incident reviews and ensures consistent communication and coordination across teams. The position supports IT systems and network technologies across UNS and coordinates with engineering teams and business areas to achieve operational and security goals. It provides technical or project management expertise in evaluating, designing, implementing, delivering, and administering operational processes and technologies. The manager plans and tests data recovery and restore procedures and leads scheduled hot-site disaster recovery tests, while creating and following security guidelines for IT systems. The role also leads assigned staff and administers personnel and operational management responsibilities, including workforce planning, performance management, employee development, and compliance with company policies and applicable laws. This position may provide services to company affiliates, subject to the UNS Energy Code of Conduct and related policies and procedures.

Requirements

High school diploma or GED.
Bachelor’s degree in Management Information Systems, Computer Science, or a related discipline, or an equivalent combination of education and experience.
Demonstrated ability to work independently and as part of a team.
Effective verbal and written communication skills and strong interpersonal skills, including the ability to communicate with diverse groups.
Strong project management skills, including prioritization, meeting deadlines, and supervising others, with emphasis on accuracy and attention to detail.

Nice To Haves

Six to ten years of experience preferred.
Previous professional systems administration experience with Windows, Active Directory, UNIX, and Exchange.
Technical or professional certifications, such as MCSE or Unix Certified System Administrator.

Responsibilities

Supervise, lead, and coordinate the activities of assigned work groups.
Support IT systems and network technologies across UNS, including in-scope critical infrastructure.
Coordinate and communicate with engineering teams and business areas to achieve operational and security goals.
Provide technical or project management expertise in evaluating, designing, implementing, delivering, and administering operational processes and technologies at UNS.
Plan and test the speed and accuracy of data recovery and restore procedures, and lead scheduled hot-site disaster recovery tests.
Create and follow security guidelines for IT systems.
Oversee triage, troubleshooting, and resolution of IT problems and outages, performance management, security controls, and post-incident reviews.
Ensure company management principles, policies, and programs are consistently practiced and support the Affirmative Action Plan.
Exercise fiduciary responsibility for operating the business and recommend cost-improvement measures.
Ensure the Performance Management program is administered uniformly and effectively.
Comply with and administer Collective Bargaining Agreement terms and conditions when applicable.
Administer personnel functions, including recruiting, reviewing and approving job descriptions and salary classifications, and selecting and placing personnel.
Participate in hiring, termination, promotion, assignment, and direction of staff.
Ensure compliance with applicable laws, regulations, standards, company policies, practices, and ethical obligations, including investigating, evaluating, and recommending resolutions to employee complaints.
Promote staff professional development, personal growth, and career planning; motivate, recognize, reward, coach, counsel, train, and provide performance-review feedback.
Participate in Leadership Development programs.
Address disciplinary and performance issues according to company policy and communicate corrective action effectively to employees.
Provide input into grievance adjustments and the administration of discipline.
Plan day-to-day operations, estimate personnel needs, and schedule and assign work.
Evaluate the team structure and plan for ongoing improvement in group efficiency and effectiveness.