IT Infrastructure Manager

Robins Kaplan LLP•Minneapolis, MN

2h•$137,000 - $145,000

About The Position

The IT Infrastructure Manager leads the firm's infrastructure, security operations, and technical operations function, ensuring reliable, secure, resilient, and well-managed technology services across two data centers, firm offices, cloud environments, and remote users. This is a technical management role focused on owning operational outcomes through the team, rather than serving as a senior engineer or enterprise architect. The manager needs sufficient technical depth to evaluate plans and readiness, sound judgment to determine when to coach, challenge, intervene, or escalate, and discipline to ensure work is delivered. The role directly manages networking, systems administration, security operations, and application/database administration. It owns data center, network, security operations, identity, endpoint, backup, and disaster recovery operations, and oversees staff supporting Microsoft 365, voice and unified communications, Zoom Rooms infrastructure, applications, databases, and legal-industry platforms. For those overseen services, the manager is accountable for priorities, service quality, and results, rather than personally performing the work. Audiovisual systems are excluded. Tools listed are examples of the current environment and may change. The manager leads and develops technical professionals; owns service reliability, availability, lifecycle, supportability, operational processes, and operational acceptance of new or materially changed technology; and promotes standardization, automation, and simplification. The role maintains a technical lifecycle roadmap and brings budget, renewal, licensing, and contract recommendations to the Head of Information Technology. It partners with senior engineers, the Head of Information Technology, and qualified external resources on significant design decisions. Final architecture authority and formal risk acceptance remain with the Head of Information Technology. The manager ensures significant projects and changes are planned, communicated, tested, and transitioned into operations; leads management responses to significant incidents; owns security operations including endpoint detection and response and vulnerability management; and holds vendors and service providers accountable. Performance is evaluated against annually established targets reviewed quarterly with the Head of Information Technology. Work is primarily in an office environment, with periodic access to data center, network, and equipment spaces. The manager is not a primary member of the on-call rotation but participates in significant incidents, critical changes, and escalations when leadership is required, including outside business hours.

Requirements

Bachelor's degree or equivalent relevant professional experience.
Seven or more years of progressively responsible enterprise technology experience, including meaningful infrastructure experience.
Working technical knowledge of routing, switching, wireless, WAN/Internet connectivity, SD-WAN/SASE, firewalls, and network security in multivendor environments.
Understanding of Azure/AWS infrastructure, servers, virtualization, storage, backup/recovery, high availability, and disaster recovery.
Understanding of Active Directory, Entra ID, DNS, DHCP, PKI, authentication, privileged access, Microsoft 365, and endpoint management.
Working knowledge of security operations, including endpoint detection and response and vulnerability management.
Working understanding of voice/unified communications, Zoom Rooms infrastructure, application/database operations, and legal-industry platforms, sufficient to manage staff, dependencies, incidents, projects, and escalations.
Demonstrated experience developing technical staff, managing projects and major incidents, improving operations, managing vendors, and communicating technical risk.

Nice To Haves

Three or more years leading or managing technical professionals is strongly preferred.
Professional-services or confidentiality-sensitive experience is preferred.
Certifications are beneficial.

Responsibilities

Lead, coach, and develop technical professionals, establishing accountability for service quality, communication, documentation, execution, and results.
Set priorities, balance workload, build primary and secondary coverage, and reduce key-person and vendor dependency through cross-training, documentation, and succession planning.
Own reliability, availability, lifecycle, and supportability of team-operated services, including operations and failover readiness across two data centers.
Own operation of SD-WAN/SASE, campus switching and wireless, firewalls, identity, and endpoint management.
Own operational processes for incident, problem, change, monitoring, vulnerability remediation, lifecycle management, capacity, documentation, backup, disaster recovery, and business continuity readiness.
Ensure new and materially changed technology is supportable, monitored, documented, recoverable, assigned clear ownership, and transitioned into ongoing operations.
Promote standardization, automation, and simplification; maintain a roadmap of technical debt, resilience gaps, capacity, and end-of-life risk; and bring budget, renewal, licensing, and contract recommendations to the Head of Information Technology.
Evaluate designs and challenge assumptions regarding supportability, resilience, security, and readiness; engage senior engineers, vendors, or external expertise when needed.
Ensure significant projects and changes have clear ownership, requirements, dependencies, milestones, communication, testing, implementation and rollback plans, and success criteria.
Maintain an evidence-based view of project health and escalate material risks with their impact, options, and recommendations.
Work with project managers when assigned while remaining accountable for technical-team deliverables, readiness, communication, and transition into operations.
Lead management responses to significant incidents, ensuring ownership, structured troubleshooting, effective communication, appropriate escalation, root-cause analysis, corrective action, and follow-through.
Own security operations, including endpoint detection and response and vulnerability management: agent coverage, policy health, alert triage, escalation, and remediation to closure against risk-based targets.
Hold consultants, contractors, managed service providers, carriers, and technology vendors accountable for service levels, quality, commitments, communication, and corrective action.
Directly supervise the Infrastructure team, including hiring recommendations, performance reviews, coaching, corrective action, development, workload, coverage, and succession planning.
Engage in significant incidents, critical changes, and escalations when leadership is required, including outside business hours.