IT Infrastructure Manager

MB2 Dental•Carrollton, TX

About The Position

MB2 Dental is seeking an IT Infrastructure Manager to provide technical leadership and establish and enforce infrastructure standards across corporate and field environments. The organization supports more than 800 dental practices nationwide and its corporate headquarters in Dallas, Texas, using a hybrid internal IT and managed service provider (MSP) model for a distributed, 24/7 clinical environment. The manager will oversee infrastructure platforms including networking, servers, cloud, and telecom, ensuring implementations are standardized, scalable, and compliant. This role leads internal infrastructure teams and third-party providers to meet operational and technical standards. The manager will establish infrastructure architecture and configuration guidelines, oversee field, network, server, and telecom infrastructure, guide platform modernization and lifecycle planning, and ensure alignment with security policies and healthcare regulatory requirements. The position also supports disaster recovery and resilience initiatives and governs external infrastructure providers. The technology environment includes Microsoft 365, Azure hybrid cloud, hybrid Active Directory and identity environments, enterprise networking, server and virtualization platforms, and multi-site WAN and telecom infrastructure.

Requirements

Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent experience.
At least 7 years of progressive infrastructure experience in enterprise environments.
At least 5 years of leadership experience managing infrastructure or technical teams.
Strong background in hybrid cloud environments and enterprise networking.
Demonstrated ability to establish, document, and enforce infrastructure standards.
Strong leadership, communication, and technical governance skills.

Nice To Haves

Experience supporting multi-site or distributed organizations.
Healthcare or regulated industry experience.
Relevant professional certifications.

Responsibilities

Establish and maintain enterprise infrastructure standards across all supported locations.
Define approved configurations for server deployments, network implementations, and site-level infrastructure builds.
Ensure infrastructure installations align with documented technical blueprints and regulatory requirements.
Provide technical oversight and approval authority for infrastructure design changes.
Develop and maintain infrastructure architecture guidelines and configuration standards.
Directly manage and develop infrastructure personnel, including network engineers, systems/server administrators, field infrastructure specialists, and telecom functions.
Provide technical direction, workload prioritization, and performance oversight for infrastructure team members.
Lead technical direction for field server deployments and network installations across supported locations.
Oversee telecom infrastructure standards across corporate and field environments.
Serve as the primary technical escalation authority for network, server, and infrastructure platform issues in coordination with IT Operations.
Ensure consistent infrastructure configurations across a distributed, multi-site healthcare organization.
Guide infrastructure modernization initiatives and lifecycle planning.
Evaluate emerging technologies and recommend options aligned with business strategy.
Reduce configuration variability and improve infrastructure consistency across locations.
Promote automation and engineering-driven improvements within the infrastructure stack.
Maintain infrastructure documentation, configuration baselines, and technical standards.
Ensure infrastructure platforms align with organizational security policies and healthcare regulatory requirements.
Partner with IT Security to maintain resilient and compliant infrastructure controls.
Support disaster recovery readiness and infrastructure resilience initiatives.
Oversee third-party infrastructure providers to ensure alignment with defined standards and configurations.
Provide technical review and guidance for infrastructure implementations performed by external partners.
Collaborate with IT leadership to ensure consistent infrastructure execution across all supported locations.